Customer support is fundamental to our strategy.
Much of our new business originates from referrals. At UNAPEN, we put a great deal of work into satisfying our clients. UNAPEN’s unique combination of products, services and industry experience has provided a framework for success for firms of all sizes and types.
"Knowing UNAPEN has us covered...gives me great peace of mind."
“For the past 15 years UNAPEN has provided us with many services including Network Support, IT Consulting and Business Continuity. Knowing that UNAPEN has us covered, especially if the worst should ever happen, gives me great peace of mind.”
- Betty Bynum, Information Systems Manager, NCM Capital Corporation
"UNAPEN understands us and our needs...the ITComplete program is the best we have seen."
“We have been with UNAPEN for four years now. After unsatisfactory experiences with two other local IT consulting firms, we decided to try UNAPEN and are very happy that we did. UNAPEN understands us and our needs and we feel like they really care about us. We subscribe to their ITComplete and NetScan services and have great peace of mind that UNAPEN is monitoring our network 24/7 to ensure it is up-to-date, functioning properly and as safe as we can reasonably make it. On those rare occasions when we have a problem, UNAPEN’s engineers are on the phone or on-site quickly to resolve it.”
- Tony Lynch, CIO, Mullaney, Keating & Wright, Inc.
"There was a lot of customization needed for SalesForce.com at a considerable cost relative to the ClientLogix solution to get the result I needed."
“We've been using the ClientLogix software as our sales/marketing CRM here at Essex Investment Management. It integrates the three major channels we focus on for our marketing efforts as well as giving us the ability to breakout certain channels for custom marketing campaigns. It has clearly given us a platform upon which our daily business activities can be recorded, tracked, and reported in a concise and user friendly manner."
- Gregory J. Goostray, CFP®, Vice President, Director of Marketing, Essex Investment Management
UNAPEN has consistently provided dependable, fast service for our technology and network security needs. We always feel taken care of, our systems work well, and their staff quickly and efficiently helps us through all manner of technology wrinkles and bumps. The Festival is happy to be working with UNAPEN.
"It is no longer just a luxury to have a solid solution for back-up and recovery of data. UNAPEN's ITComplete DATASAFETM is not only affordable but during a recent emergency, we were able to access our systems within hours, not days or weeks."
- George J. Stapleton, CEO, Hynes, Himmelreich, Glennon & Company
"When NewAlliance Foundation was looking for a responsible company to manage our technology needs, we asked around for recommendations from peer organizations. UNAPEN came to our attention, and we ultimately selected them, because of rave reviews from their other clients. They have been fantastic! Not only did they set up all our technology start-up needs with great efficiency and cost effectiveness, they have maintained exemplary customer service throughout our contact with them. We have been very pleased and wholeheartedly recommend them to any non-profit seeking reasonably-priced, generous and conscientious technology support."
- Mary Ott, Associate Director, NewAlliance Foundation
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