Tag: Business Intelligence

April 25, 2017 David Gemma


Leading Cloud-Native Business Intelligence Platform to Provide Greater Actionable Insights across the Enterprise

April 20, 2017 David Gemma

Business & Technology News


NewsLetter Highlights

PriceFusion - Pricing & Reference Data Interface for Advent APX

Business Intelligence & Compliance....Meet CRM

Infor CRM Integration with Marketo Marketing Automation Announcement

Videos: What is the New Microsoft Edge Browser?

Boost Your Knowledge of Password Vulnerabilities & Best Practices

Monthly Trivia Question - Easter Treats

September 2, 2014 David Gemma

Infor Acquisition of Saleslogix

Saleslogix is moving into a new and significant phase of product evolution with the announcement that Infor is acquiring the product and its 100 or so employees from Swiftpage.  The reason that I am writing about this is because Saleslogix is the foundation for the UNAPEN ClientLogix CRM and Business Intelligence solution which specifically tailors Saleslogix for investment management.

When Swiftpage acquired Saleslogix, they focused their efforts on successfully enhancing the HTML5 mobile and web clients.  Infor, the third largest private technology company in the world, has announced that they intend to apply their sizeable resources to enhance Saleslogix with an industry-specific focus.  They will rename Saleslogix to Infor CRM as it takes a prominent position within the Inform enterprise product suite. (more…)

August 15, 2013 Robert Harriss No comments exist

Rollout of ClientLogix 5.0

The release of ClientLogix 5.0 powered by latest  8.0 version of Saleslogix has been very exciting and well received by new clients as well as those existing asset managers that have begun upgrading. As Application Services Manager, I am directly responsible for overseeing, implementing and enhancing the ClientLogix product to not only service the Investment Industry but also take full advantage of the core benefits that the underlying Saleslogix platform has to offer.  

Hybrid Implementation – LAN, Web & Mobile

Over the past year, Swiftpage has heavily focused efforts on bringing the Saleslogix Web and Mobile platforms to the next level, allowing users more options than ever to access data in real time – from anywhere at any time. 

In turn, ClientLogix is rewarding users with (more…)

May 10, 2013 Joan Walker No comments exist

Having spent the last ten years of my life working on implementing Client Relationship Management systems for Registered Investment Advisors, I can say there is no one answer, no cookie cutter approach, no silver bullet to the question “What makes a successful CRM Implementation”.  There are, however, consistent components that drive successful user adoption:

 Know Your Business Needs

The most critical aspect of any CRM implementation is to determine (more…)

July 23, 2012 David Gemma 1 comment

Sage SalesLogix Ranks High

2 weeks ago Forrester Research, Inc. released a report for Q3 2012 that evaluated the top CRM suites for midsize organizations and described it as “The 18 Providers That Matter Most And How They Stack Up“ .  They used 400 product feature, platform and market presence criteria to asses each solution and then ranked them.

ClientLogix Built on CRM Leader – SalesLogix

Eight CRM software products earned Forrester’s “leader” status.  One of these CRM leaders was Sage SalesLogix, the foundation for the UNAPEN ClientLogix product.  Forrester’s high level explanation for giving leader status to SalesLogix was that “Sage SalesLogix is proven and user friendly”. (more…)

July 9, 2012 David Gemma No comments exist

HNWI & Institutional vs. Wrap/SMA

CRM solutions for investment management have mainly focused on High Net Worth Individual (HNWI) and Institutional clients, but firms running Wrap/SMA business are stuck trying to shoe-horn their relationships with sponsors, branches and FA’s into a relationship structure that doesn’t really fit.  What’s worse is when I hear the exasperation of Wrap/SMA managers that have been searching for a CRM solution.  First they have to explain their business to the CRM vendor, then they to go into a demo and find out that they are looking at a HNWI system that comes with only promises that it can be adapted to handle Wrap/SMA relationships.

CRM built for Wrap/SMA

It’s a great feeling when you (more…)

July 2, 2012 David Gemma No comments exist

 Client Service is the Key!

Consider this common client service scenario:

  • A wealthy client calls with questions about her portfolio.
  • Your staff member, Thomas, hasn’t spoken directly with this client previously.
  • ClientLogix CRM pulls up the client record for Thomas before he even answers the phone .
  • He immediately has access to her entire portfolio as well as notes from previous conversations and written correspondence at his fingertips.
  • Thomas is able to handle the client’s inquiry efficiently and knowledgeably because he is able to provide the requested information immediately over the phone instead of having to call her back after searching through 5 different systems and a network directory.
  • In addition, Thomas (more…)
May 16, 2012 David Gemma


I went to the Advent Users Group (AUG) meeting in Chicago last week and I wanted to share some highlights and trends in the industry that were discussed.  Over 40 AUG members attended and when they did an informal poll, it revealed that approximately 75% of group is currently using Advent Axys while the remainder is using or migrating to Advent Portfolio Exchange (APX).  I have yet to see any attendees from firms using Advent Geneva and am waiting to see if any of the firms on Black Diamond will come into the fold moving forward. (more…)

February 6, 2012 UPAdmin

Boost Profitability and Increase Client Satisfaction

UNAPEN’s products work independently or together to help you boost profitability and increase employee and client satisfaction in all areas of your business. Our products work together to help you work smarter. With the UNAPEN Product Suite, you can: #1 See and interact with the client’s portfolio and critical information, instantly. #2 Automate your client statement process with professional graphical reports. #3 Monitor time-sensitive activities, send alerts, and get data-triggered reports. [button link=”http://unapen.com/products”] Read More: UNAPEN Product Suite[/button]

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February 2, 2012 UPAdmin

Understanding the Financial Services Industry

Custom Development is all about filling a void in your business solutions or extending the value of an existing one. One size rarely fits all, and at the end of the day business needs must be met. Our philosophy is simple—help find, define and maximize the value proposition for our clients. We achieve this by adhering to very strict guidelines. We do not build if there is a legitimate buy option. We do not over–engineer (in other words, we keep it simple). We build incrementally and collaboratively by partnering with our clients. We protect our clients from veering off course by ensuring that a logical end point is always in sight. Finally, we use the right technology for the solution.

[button link=”http://unapen.com/products/custom-solutions”] Read More: Custom Solutions[/button]


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January 24, 2012 UPAdmin

ClientLogix™: A Central Element

Wallingford, CT: UNAPEN’s ClientLogix CRM integrates client service and sales activities as part of the new overall technology strategy at The Washington Trust Company. Click here to read about Elite 8 honoree Barbara Perino—SVP of operations and technology—and her work to overhaul legacy systems and build a powerful infrastructure to support the bank’s growth strategies.


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January 20, 2012 UPAdmin

 UNAPEN is Offering Discounts on Upgrades from Basic Contact Management

UNAPEN, Inc. is offering discounts on upgrades from basic contact management systems such as Act®, Qube®, Goldmine®, Outlook® or Excel® to its enterprise client relationship management (CRM) system—ClientLogix™. UNAPEN’s ClientLogix CRM system facilitates asset growth and client acquisition, helping you work smarter and more efficiently instead of falling victim to an overload of information. As your firm grows, or gears up for growth, it is important to be able to handle all the new client information. Upgrading from basic contact management to a full CRM system specifically designed for investment management is instrumental to your continued success because it allows you to manage the complete client and portfolio lifecycle.

ClientLogix, built on the world renowned Swiftpage Saleslogix®, tailors your CRM for the financial services industry by integrating your portfolio accounting system and other critical information with your clients’ demographics and communications history. This allows you to have a truly holistic view of your clients’ relationships and their portfolios—in a single, unified application. No longer do you have to ask IT to run several reports when you need a single piece of information. You can be proactively notified about critical information or simply look up what you need in ClientLogix, allowing you to quickly answer questions over the phone or find all of the necessary information to send an informed email or letter to your client in a timely manner.

Call (203) 269-6111 or Email today to see how valuable ClientLogix will be to your firm with its ability to offer you insight-not just hindsight-into your business, your clients and their assets.


UNAPEN, founded in 1991, is a nationally recognized software development firm that provides solutions tailored for wealth managers & family offices, bank & trusts, and Institutional managers. UNAPEN’s technology and financial services experts specialize in streamlining operations and workflow across organizations to help your business grow assets, minimize overhead and provide you a strategic competitive edge over other firms. UNAPEN offers CRM and automated client reporting software, managed IT services, business continuity, custom development, systems integration and strategic consulting.


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Call UNAPEN, Inc. Today

April 19, 2010 David Gemma No comments exist

Wallingford, CT: April 19, 2010—UNAPEN, Inc. will be hosting the Advent Users Group member meeting in San Francisco on April 26, 2010. The meeting will feature presentations and discussions on various topics such as compliance, GIPS, staffing issues and executive management.

UNAPEN partners with AUG several times each year to host these meetings for its members where they discuss an array of topics. Some popular staples are compliance, increasing efficiency, best practices and tips on how to get the most out of Advent products.

UNAPEN often contributes presentation material and expertise to these conversations since we specialize in providing enhanced functionality and integration to the Advent product suite. There comes a point in time when firms realize that their portfolio accounting system is only one piece of a much larger puzzle. These firms then begin looking for ways to better use their data and expand their view to encompass the entire client and portfolio lifecycle.

UNAPEN offers custom reporting and trading solutions, enhanced CRM and Business Intelligence products, as well as integration services for additional data sources, document management systems and others. UNAPEN works with its clients to streamline the flow of this data so that all of the information pertaining to clients, their portfolios, and their relationships with the advisor can be viewed and acted upon within a unified and centralized application.

UNAPEN will be hosting another meeting on June 10, 2010 for the Advent Users Group members in New York City.

June 12, 2009 UPAdmin

2nd Phase of New Business Intelligence Platform Rollout

Westerly , RI: June 12, 2009 —Washington Trust Wealth Management and UNAPEN, Inc. are pleased to announce the second phase of an enterprise rollout of UNAPEN’s ClientLogix CRM and Business Intelligence platform.

Washington Trust’s Wealth Management division chose UNAPEN’s flagship ClientLogix platform in late 2007 to integrate all of its sales and client service activities across its four wealth management divisions: Washington Trust Investors (WTI), 1800 Asset Management (1800), Weston Financial Group, Inc. (Weston) and Trust & Estate Services. The first phase of the system went live at 1800, WTI and Trust & Estate Services in the spring of 2008.

Galan G. Daukas, Washington Trust executive vice president of Wealth Management, said, “We turned to UNAPEN’s ClientLogix platform and their professional services team to provide this critical solution. They took a great platform and with minimal customization, crafted the exact solution for our business requirements. The first phase was a complete success, paving the way for this next phase.”

The second phase includes implementing ClientLogix at Weston, as well as providing trading support for Smartleaf’s portfolio rebalancing system and integration with Concord Wealth Management’s open architecture platform. The solution consolidates and manages information among the bank’s business units and their external investment platform vendors.

Barbara J. Perino, Washington Trust senior vice president of Operations and Technology, said, “ClientLogix offers a single point of control, in an easy-to-use application. We can consolidate information from many of our existing systems and reduce support overhead, while providing a better experience for our end-users.”

Joe Walker, president and CEO of UNAPEN, said, “Washington Trust recognized the growing need in bank-based wealth management for much more than a traditional CRM can deliver. UNAPEN is thrilled to be at the center of this next generation platform at Washington Trust that will set the benchmark for profitable and successful wealth management businesses of all types.”

About Washington Trust

Washington Trust Wealth Management is a division of The Washington Trust Company, a subsidiary of Washington Trust Bancorp, Inc., (NASDAQ Global Select, symbol: WASH). With approximately $4 billion in assets under administration, Washington Trust Wealth Management is the largest wealth management firm in Rhode Island and is one of the premier firms in New England. Washington Trust Wealth Management has offices in Providence, Westerly, and Narragansett, R.I. and Wellesley, Mass. Additional information is available on the Washington Trust Wealth Management web site: http://www.washtrust.com/home/wealth.


UNAPEN, founded in 1991, is a nationally recognized software development firm that provides solutions tailored for wealth managers & family offices, bank & trusts, and Institutional managers. UNAPEN’s technology and financial services experts specialize in streamlining operations and workflow across organizations to help your business grow assets, minimize overhead and provide you a strategic competitive edge over other firms. UNAPEN offers CRM and automated client reporting software, managed IT services, business continuity, custom development, systems integration and strategic consulting. 

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David Gemma is a Managing Director & CMO at UNAPEN  (What’s a UNAPEN?)

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March 25, 2009 David Gemma No comments exist

  ClientLogix™ — Asset Gathering and Retention Tool for the SMA and RIA Communities

Wallingford, CT: March 25, 2009—UNAPEN, Inc. is proud to announce the general release of ClientLogix™ 4.0, a coordinated business intelligence portal and client relationship management solution tailored for financial services. “Advisors using ClientLogix™ are poised to not only weather the current market turmoil with higher client retention rates, but also are aggressively acquiring new clients because they are able to provide superior client service and relationship management with less effort,” says David Gemma, Principal and co-founder of UNAPEN.

ClientLogix™ is a best-of-breed solution that combines the might of Sage Software’s world-renowned SalesLogix CRM 7.5 platform with UNAPEN’s extensive expertise in integrating portfolio accounting, partnership accounting, compliance, trading, billing, performance attribution and document management systems. The result is a central foundation upon which to grow an asset management firm with higher operational efficiency, increasing margins, controlled overhead and a more satisfied clientele.

RIA’s typically have a contact or relationship management system that provides a limited amount of fairly static and isolated data. These firms are likely to encounter significant client attrition rates as these systems fail to keep pace with the increased needs of institutional and high net worth clients. Mr. Gemma adds, “Our clients enjoy a significant strategic advantage because ClientLogix™ has helped them evolve to the point where they can easily access and manage holistic wealth management information in one unified application instead of four or five different applications.”

The new functionality in version 4.0 enhances the benefits to executive management, compliance officers, traders, portfolio managers, sales, marketing and operations personnel, with the added ability to quickly personalize the way information is organized and processes are defined to benefit each specific job function in an asset management firm.

  About UNAPEN, Inc.

UNAPEN, founded in 1991, is a nationally recognized software development firm that provides solutions tailored for wealth managers & family offices, bank & trusts, and Institutional managers. UNAPEN’s technology and financial services experts specialize in streamlining operations and workflow across organizations to help your business grow assets, minimize overhead and provide you a strategic competitive edge over other firms. UNAPEN offers business intelligence solutions and automated client reporting software, managed IT services, business continuity, custom development, systems integration and strategic consulting. For more information, visit http://www.unapen.com/ or call (203) 269-6111.

November 14, 2008 David Gemma No comments exist

UNAPEN CEO will discuss “Ride the Tide: Shoring up your Firm’s Finances with Best-in-Class Fee Billing” from November 20–22, 2008

Wallingford, CT: November 14, 2008—Joseph Walker, CEO of UNAPEN, Inc. will participate in the Partner Panel during the upcoming Redi2 Annual Client Conference, to be held at the Biltmore Hotel in Coral Gables, Florida. The panel will address billing practices and standards while exploring how Redi2 fee billing software can help firms navigate today’s turbulent market currents. The conference will also discuss new features and functionalities of Redi2 Revenue Manager™ and share how clients are using Revenue Manager to directly impact their firm’s finances and operations.

UNAPEN has seen a steadily growing stream of requests for help in tackling challenges related to fee billing and revenue management for Institutional and High Net Worth clients. Walker will share his insight on moving from passive revenue collection to active revenue management and how integrating revenue analysis with ClientLogix provides a truly comprehensive way of seeing and managing your clients and distribution channels. The resulting knowledge and insight enables firms to focus on their most important channels and relationships for asset growth and retention.