Tag: financial services

June 26, 2017 David Gemma

Article by Joseph Walker, UNAPEN, Inc.

ClientLogix, ClientLogix CRM, UNAPEN, Infor CRM, Infor, CRM, Wealth Management CRM, Family Office CRM, Asset Management CRM, Investment Management CRM

“There’s No Such Thing as a Free Lunch”

Two of my favorite authors (Robert Heinlein and Milton Friedman) had much to do with the popularization of this phrase before economists and press started using it regularly.  Initial credit really goes to Rudyard Kipling, who described the offer of free lunches linked to paid drinks in San Francisco saloons as far back as 1891. Most of us have traditionally thought of the free lunch concept in the context of economics and some measure of common sense.  Despite our worldly distrust of things that look too good to be true or can’t possibly be sustainable as free giveaways, we’ve been on a modern day binge that would make Kipling cringe.

Everywhere but Apple

With the possible exception of the Apple ecosystem of iTunes junkies who’ve been classically conditioned to pay for what they consume, we’ve steadily built an online economy that presupposes free stuff.  Yes, we still have to pay our local telco or cable provider for an on-ramp to the super highway of free, but that’s it for many, at least here in the US.  Software, cloud storage, document conversion, reference materials, comparison shopping – it’s all free for the taking.  We’ve gobbled it up only occasionally lifting our heads from the banquet table when something goes wrong. But even with warnings and mishaps we keep returning because for most of us, free is just too good to pass up.

FCC opens the Pandora’s Box

Lately we’ve finally been awakened to the fact that our free lunch is financed by one of our most fundamental rights – the right to privacy.  The only way the Internet can continue to serve up vast quantities of content and services at no charge is to collect data, and lots of it.  It’s no longer a secret that this is happening, and most people seem to be okay with it.  I mean, really, does it matter since it’s anonymous metadata, usually not associated with me, and it’s not like they have my name, address and phone number – right?  If that wasn’t the case before, it most certainly can happen much more easily in the near future.  The FCC’s most recent decisions on ISP data rights and responsibilities change this whole ball game.  At the risk of pointing out the obvious, I’d like to emphatically state that there’s nothing you do online that your upstream provider (ISP) does not see.

How Much Will Privacy Cost My Bank?

Let’s step away from the personal privacy aspects of this, because there are many people and watchdog organizations like the Electronic Frontier Foundation that have always, and will continue to advocate on behalf of individuals and their rights to privacy.  Instead, consider the stakes for the Financial Services community with its vast storehouses of highly sensitive personal information, its unquenchable thirst for data and its endless streams of transactional activity.  I’m not for a minute suggesting that our ISPs will start to sell access to this information – that would be criminal and offenders would be punished both legally and economically as their clients left in droves.  A far more likely scenario is that secure, private and encrypted transport services will become a new revenue source for a mature telecommunications industry that has seen bandwidth become a commodity item and brand loyalty evaporate.

No Safe Harbor – Stormy Seas of Social Media

At one point Facebook was a simple, fast and uncomplicated site where posts went up on a wall and connections happened rather organically.  The Facebook platform of 2017 bears little resemblance to that fledgling service that the world has flocked to since 2010.  Facebook has changed in a way far more intrusive than advertising, it’s become a social engineering launchpad.  Companies like Cambridge Analytica could not achieve the type of “psychographic analysis” they claim without the vast quantity of data points that Facebook users in particular provide so willingly.  Part of the reason why we see more and more effective methods of “Spear Phishing” as the basis for a socially-engineering hacking effort, is that there’s so much information out there for people to scoop up.  For those who feel secure in their privacy settings and secure circle of friends and family on Facebook, let’s think for a minute about the type of detailed information that can be found on your LinkedIn profile.  Combine that with some high quality search bots to scoop up content associated with you, your alma matter and your previous employers and I think someone could put together a pretty comprehensive profile with very little effort.

A Great Compromise on the horizon?

The Good News and the Bad News is that many people in the data management business recognize the inherent risks and need to balance the economics of monetization with privacy concerns.  That statement should indicate to you that there can and will be tradeoffs as we move forward.  As both individuals and as professionals, we need to consider the economics of free, while we make some very consequential decisions about how we will monetize our own privacy and that of others that rely upon us as providers of goods and services.

In my next installment, we’ll take a look at some interesting data on Cybersecurity from people I know who fight the bad guys in both the public and private sector, then talk about the online lives of Millennials.

May 18, 2016 David Gemma

By Ken Rode, Director of IT Services, UNAPEN Inc., and a member of ASCII since 2014

Protect Both Your Own and Your Clients’ Personal and Professional Data


Two factor authentication (2fa) is available with many Internet sites and services (though you may need to manually choose to use it) and it can greatly increase the security of your clients’ accounts.

Rather than simply relying on a static username and password, 2fa introduces a second authentication entry such as a onetime password sent via text to a cell phone, an ever-changing code entered from a physical token or token app on a smartphone, or a one-time password sent to an email address.

Of these three options, there is one that is less secure and may even equate to a completely false sense of security.

Read the full article published in BusinessSolutions magazine here

Find out how you can protect your firm on an ongoing basis with:



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ITComplete NetScan - Network & Security Assessment from UNAPEN






April 2, 2015 David Gemma

Article by Ken Rode, Director of IT Services at UNAPEN, Inc.

Network Vulnerability Scanning vs. Penetration Testing

Recent high-profile incursions into all types and sizes of corporate networks demonstrate why Penetration Testing can be a valuable tool for protecting private data. Finding the holes and weaknesses in your network protections before the bad guys do can save astronomical amounts of money as well as your firm’s reputation. However, many RIA firms still have trouble justifying the tens of thousands of dollars a comprehensive Penetration Test will cost. This is where Vulnerability Scanning comes into play.

Read More

February 25, 2015 David Gemma

Article by Ken Rode, Director of IT Services at UNAPEN, Inc.

Technology is Changing the Game

One of the biggest factors is the belief that if there is a problem that can’t be solved remotely, your IT provider can be there to fix it quickly.  However, with the advent of Managed IT Services, including remote access in recent years, this has become much less critical and providers using the proper tools can actually respond faster remotely than they could if required to be on site. (more…)

May 13, 2014 David Gemma

All are welcome to sign up here http://tiny.cc/ucctfx for the Xbar webinar on  May 19 at 3pm est.

Announcing the best in CRM for Investment/Wealth Management – now extended inside Outlook!

ClientLogix™ CRM – the enterprise CRM solution for progressive investment and wealth management firms who are striving for greater operational efficiency and client service – is now inside Microsoft Outlook. The new Xbar from Saleslogix instantly displays key information, activities and opportunities for that contact stored in ClientLogix.

ClientLogix – CRM & Business Intelligence

ClientLogix blends the Saleslogix CRM data with portfolio accounting(Advent Axys® and APX®, SchwabPT PortfolioCenter®, SS&C Portia®, SunGard Asset Arena®, Fiserv/CheckFree APL®  etc.), billing, trading(Advent Moxy®) and other key systems to create an enterprise solution specifically for financial services. (more…)

June 17, 2013 Ken Rode No comments exist

UNAPEN Warning:

Hackers using stolen AOL and Gmail info to send seemingly legitimate wire transfer requests to financial services firms is on the rise.

Increased Hacker Activity – Wire Transfer Requests

It is very common to see spam and other messages that appear to come from friends and we are all used to that.  However, over the past several months we have seen an increasing number of AOL, Gmail and other “free” accounts being hacked for more direct profit. (more…)

April 4, 2013 Ken Rode No comments exist

Cyber Attacks

It is no secret that for the past 6 months there have been continual cyber attacks underway against banks and large financial services firms.  Bank of America, JP Morgan Chase and American Express have all experienced targeted and sophisticated cyber attacks*.  Could you be next?  Are you prepared?

The bottom line is there is nothing you can do to prevent your firm from being a target.  Just like a burglar entering your home, you can’t stop them from trying; but there are things you can do to make it more difficult and, ultimately, provide them incentive to attack somewhere else.  To accomplish this, (more…)

August 17, 2012 David Gemma No comments exist

Press Release


UNAPEN, Inc Receives 2012 Best of Madison Award

Madison Award Program Honors the Achievement

MADISON, CT August 10, 2012 — UNAPEN, Inc has been selected for the 2012 Best of Madison Award in the Systems Integration Services category by the Madison Award Program.

Each year, the Madison Award Program identifies companies that we believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and our community. These exceptional companies help make the Madison area a great place to live, work and play.

Various sources of information were gathered and analyzed to choose the winners in each category. The 2012 Madison Award Program focuses on quality, not quantity. Winners are determined based on the information gathered both internally by the Madison Award Program and data provided by third parties.

About Madison Award Program

The Madison Award Program is an annual awards program honoring the achievements and accomplishments of local businesses throughout the Madison area. Recognition is given to those companies that have shown the ability to use their best practices and implemented programs to generate competitive advantages and long-term value.

The Madison Award Program was established to recognize the best of local businesses in our community. Our organization works exclusively with local business owners, trade groups, professional associations and other business advertising and marketing groups. Our mission is to recognize the small business community’s contributions to the U.S. economy.

SOURCE: Madison Award Program

Madison Award Program
Email: PublicRelations@awardprogram.org
URL: http://www.awardprogram.org


Posted by David Gemma – Connect with David on Google+

June 11, 2012 MaryAnne Rode No comments exist

I am here to tell you that in many ways they are not!  Of course there are some similarities in terms of the services they provide and the method they use to provide those services but that is where it ends.  Any IT provider can set up your network and provide antivirus software.  Any IT provider can give you anti-malware and run backups of your data.  (more…)

February 6, 2012 UPAdmin

Protect Your Critical Data

You CAN run your business every day knowing that your technology and IT infrastructure is secure, stable and up to date. UNAPEN offers multi-level, secure, remote IT services to protect your data, reduce or eliminate IT payroll expense and maintain your critical systems.

UNAPEN offers a range of IT solutions. From consulting and secure off-site data backups to virus protection and email filtering.

[button link=”http://unapen.com/it-services”] Read More: IT Services[/button]


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February 5, 2012 UPAdmin

Unlock Your Potential with UNAPEN Products and Services

UNAPEN, Inc. is a nationally recognized consulting and software development firm that provides software and technical consulting to the Financial Services Industry. We have developed applications and solutions that will maximize your productivity, improve your services, and give your business the competitive edge. Since 1991, we have provided quality services, solutions and products that make our clients more competitive and successful.

[button link=”http://unapen.com/products”] Read More: UNAPEN Product Suite[/button]

[button link=”http://unapen.com/it-services”] Read More: IT Services[/button]


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February 1, 2012 UPAdmin

Knowledge, Products & Solutions for Financial Services Industry

Our Financial Services and Technology professionals truly know your business, industry and the infrastructure you depend on. We provide a full-range of products, services and solutions tailored specifically for the Financial Services Industry. UNAPEN will help you evaluate and implement the technology that is right for you.

With UNAPEN, you receive the stability of proven technology with the power of leading edge philosophy.

[button link=”http://unapen.com/products/business-consulting”] Read More: Business Consulting[/button]

[button link=”http://unapen.com/it-services/it-consulting”] Read More: IT Consulting[/button]

[button link=”http://unapen.com/it-services/itcomplete”]  Read More: ITComplete™ Managed IT Services[/button]

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January 29, 2012 UPAdmin

At UNAPEN Inc. we believe in your business, your clients and our products

UNAPEN, Inc. is a nationally recognized consulting and software development firm that provides software and technical consulting to the Financial Services Industry. Our motto; People. Process. Technology.

Thank you for visiting our website today. To learn more about our software products, IT solutions and consulting services, please contact us. We look forward to learning about your company and how UNAPEN can help.


Unlock The Potential!

Call UNAPEN, Inc. Today

January 29, 2011 UPAdmin

UNAPEN has a 100% Success Rate

UNAPEN has been a steadfast source of up-to-the minute information for our clients for over 20 years. We believe in People. Process. Technology. Our intimate knowledge of technology, asset management, contemporary software vendors, and industry trends makes us a sage guide for financial firms looking to streamline and improve their portfolio accounting systems and IT structure.

UNAPEN has a 100% success rate in selecting and migrating our clients across all major portfolio accounting systems, including Advent Axys® and APX®, CheckFree®, SunGard®, INDATA®, Princeton Financial®, Schwab Performance Technologies®, Albridge®, and Thomson Reuters®.

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May 1, 2006 David Gemma No comments exist

Information Technology for the Financial Services Industry

Wallingford, CT: May 1, 2006—UNAPEN, Inc., a developer of technological solutions for the Financial Services Industry, today announced the launch of its new Information Technology (IT) offering, UNAPEN ITComplete. This new service provides new and existing customers with all of the benefits of an onsite support staff, without the associated costs. Investment Advisors have often been forced to let their IT operations upstage their concerns about their clients’ investments. With ITComplete, much-needed resources that used to be concentrated on technical operations can now be restored to focusing on their core duties and overall firm success.

UNAPEN ITComplete covers the full range of technical services necessary for smooth business operations. Combining comprehensive systems management with sophisticated on-site and remote support, UNAPEN delivers complete care for your business IT infrastructures.

Comprehensive System Monitoring
Sophisticated Antivirus and Spyware Protection
System Administration Services
Remote Maintenance
Prescheduled Site Visits
Status Reports
Help Desk

 ITComplete is among the only comprehensive systems management services sophisticated enough to handle the IT infrastructure required by firms in the Financial Services industry. Along with UNAPEN’s other products and services targeted specifically for the Financial Services vertical, ITComplete delivers through the combined knowledge and experience of our employees, who have an average of nine years in the Investment and Technology industries.

  About UNAPEN

UNAPEN, Inc. is a nationally recognized consulting and software development firm that delivers functional excellence to Asset Managers in the Financial Services Industry. Our team of Investment and Technology professionals has developed applications and solutions that enable our clients to unlock the true potential of their business. Since 1991, we have built our reputation of providing exceptional quality products, services and solutions that make our clients more competitive and successful.

Ken Rode
(203) 269-2111