Tag: wealth managers

October 5, 2016 David Gemma


In celebrating 25 years of working with institutional asset managers, wealth managers, hedge funds, fund of funds and family offices, we’ve encountered the entire spectrum of data maturity in these firms. It’s easiest to place these firms into 3 categories of data maturity that reflect how they process data and the level of automation they use to gain an edge against their peers:


These firms typically do a lot of manual manipulation of data and the knowledge that they glean from their data is all about looking in the rear view mirror to figure out what happened.


At this stage, firms have implemented solutions that automate data bridges/integrations between core systems and aggregate data so they can go looking for information that is current and report on it for further evaluation.


These are the firms that are growing both their client base and margins simultaneously because they can service more clients without adding to staff.  Their information is automatically processed, parceled and proactively delivered to its target (individuals and teams) and the data content is matched with the role of the target or business unit.  No one is searching for data, instead, valuable information is created and sent to them:

  • - Compliance Officers are notified of exceptions, outliers and drift that is or may be cause for concern,
  • - Operations receives critical data elements necessary for portfolio setup and maintenance,
  • - Client Service knows who’s calling and has the client record on their screen before they even answer an inbound call, and are reminded of upcoming and pending tasks
  • - Portfolio Managers and Traders are in tune with the prioritization of what needs to happen when, and in which portfolio
  • - Sales and Marketing are inextricably linked so that Sales success and failure helps refine and improve Marketing efforts in a heuristic feedback loop.
  • - CEO/CFO/COO can see trends in growth of specific portfolio strategies and funds, most profitable distribution channels, intermediaries and referrals sources, and perhaps more importantly areas that are untapped or declining.

Some advisory firms zoom through these phases but most get stuck within the first two. 

UNAPEN will continue to help firms evolve in order to be more competitive and profitable than their peers.


March 27, 2016 David Gemma

Business Continuity Solutions in Financial Services since 1995

UNAPEN, Inc. has been a premier solution provider in the Business Continuity and Disaster Recovery(BCDR) business for over 2 decades.  We initially provided these services for investment management firms with over $10 billion in assets under management(AUM), and then scaled our solution down by a magnitude to be able to provide the same services for firms with $1 billion AUM around the turn of the century.

The problem was that over 80% of RIA firms are below the $1 billion mark, but they have the same needs and have to adhere to the same SEC guidelines for BCDR as their larger counterparts.

A few years ago, UNAPEN partnered with Datto to create ITComplete DataSafe, and because of that partnership, we have been able to cost-effectively scale our solution down by another magnitude to firms with $100 million AUM.  Advances in technology have now enabled the majority of the RIA community to afford the same comprehensive local and remote data backup and data replication/restoration strategies from hardened, bi-coastal facilities that the big firms use(all data residing on US soil) – truly a dream-come-true that levels the playing field for most of the industry.

Download the Free eBook here – The 4 Business Continuity Planning Essentials

UNAPEN now offers Cyber Security solutions – Check out our ITComplete NetScan solution here.

Need Fixed-Cost IT Outsourcing? – Check out our ITComplete solution here.

Business Continuity for Non-Profit Organizations(NPO)

As our success grew in the investment management industry, partners at these firms asked us if we could help out in other industries.  Many of these partners sit on Boards for NPO and these organizations had limited budgets, but, like the smaller RIA community, have the same needs as larger organizations.  UNAPEN met the challenge and extended our BCDR solutions to the NPO community and offered reduced pricing to reflect our appreciation for the great services that these NPO are providing and in recognition of their budgetary limitations.

Business Continuity for Any Industry

With our success in the NPO arena, the UNAPEN BCDR solution is now industry-agnostic – we provide these long-tested solutions to any firm/company/organization with a minimum of 10 computers which can be any combination of workstations, servers, laptops, and tablets.

Find out more about our BCDR solutions by calling us at 203-269-6111.


David Gemma is a Managing Director and CMO at UNAPEN, Inc. (What’s a UNAPEN?)

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February 25, 2015 David Gemma

Article by Ken Rode, Director of IT Services at UNAPEN, Inc.

Technology is Changing the Game

One of the biggest factors is the belief that if there is a problem that can’t be solved remotely, your IT provider can be there to fix it quickly.  However, with the advent of Managed IT Services, including remote access in recent years, this has become much less critical and providers using the proper tools can actually respond faster remotely than they could if required to be on site. (more…)

October 22, 2013 David Gemma No comments exist
Article by Robert Harriss of UNAPEN


The Challenges of QuickBooks Integration

For many firms out there, Intuit QuickBooks™ data entry and reconciliation with other financial systems is a necessity. Unfortunately, this necessity carries the burden of manual data entry costing valuable time and resources. The root of the problem is that out-of-the-box solutions cannot meet the needs of most clients, there are too many variables:

  1. Accounting Systems,
  2. Posting Direction,
  3. Data Transformation,
  4. Client-Specific Logic,
  5. Network Security, etc.

Hearing and responding to the needs of clients and prospects, UNAPEN has been leveraging our extensive knowledge and background in the area of integrating financial systems to create tailor-made, affordable solutions that ease this burden. (more…)

July 2, 2012 David Gemma No comments exist

 Client Service is the Key!

Consider this common client service scenario:

  • A wealthy client calls with questions about her portfolio.
  • Your staff member, Thomas, hasn’t spoken directly with this client previously.
  • ClientLogix CRM pulls up the client record for Thomas before he even answers the phone .
  • He immediately has access to her entire portfolio as well as notes from previous conversations and written correspondence at his fingertips.
  • Thomas is able to handle the client’s inquiry efficiently and knowledgeably because he is able to provide the requested information immediately over the phone instead of having to call her back after searching through 5 different systems and a network directory.
  • In addition, Thomas (more…)