Comprehensive IT Support Solutions
Your Partner in Reliable IT Technical Support & Services
Experience unparalleled IT technical support with UNAPEN, ensuring your business operates smoothly and efficiently, 24/7.
We recognize that, along with technological solutions, client service and support can differentiate a business from its competitors.
UNAPEN has an in-house client certified IT technical support team which provides 24x7x365 support for all *critical issues.
We pride ourselves in responding to client issues in a timely manner.
Critical issues are guaranteed a response time of two (2) hours during business hours and five (5) hours outside business hours.
Non-critical issues are addressed during regular business hours (8 AM to 6 PM Eastern Standard Time) and are guaranteed a response within one (1) business day of issue reporting.
Our IT Technical Support Services
Telephone Support
Get immediate assistance with our expert team ready to resolve your issues over the phone, ensuring minimal downtime.
UNAPEN will provide telephone support to explain the functions and features of the program, clarify the contents of documentation, analyze and correct errors and deficiencies to the extent that such analysis and correction can be provided by telephone.
Remote Access Support
Our remote access support allows us to quickly diagnose and fix issues without the need for onsite visits, saving you time and resources.
UNAPEN will provide remote access support to analyze and correct errors and deficiencies to the extent that such analysis and correction can be provided remotely and cannot be provided by Telephone Support.
Onsite Support
For critical issues that require physical presence, our team is prepared to provide comprehensive onsite support to restore your operations.
If the client is experiencing a problem that materially impairs the client’s ability to work, and the client is unwilling or unable to provide UNAPEN remote access to its systems, we will provide onsite support.
Key Features of Our IT Technical Support
24x7x365 Availability
Our support team is available around the clock, every day of the year, to ensure your business never misses a beat.
Expert Support Team
Our certified experts are equipped with extensive knowledge and experience, ready to tackle any technical challenge you face.
Guaranteed Response Times
We guarantee a rapid response to critical issues, with a maximum of two hours during business hours and five hours outside of them.
For even more IT support and custom project work, look into our FlexIT custom support plans.
The UNAPEN IT Technical Support Team
Our IT technical support team receives notification once a critical issue has been reported.
UNAPEN has an in-house client support team. Members of our expert support team have thorough knowledge of our products and solutions, as they have played a critical role in their development and implementation.
UNAPEN members also have certifications and expertise in a wide variety of technology platforms which greatly helps us to address your issues quickly and competently.
*Critical issues are defined as mission-critical and prevent the client from executing production-related business.
Phone
Address
546 S. Broad Street
Suite 4C
Meriden, CT 06450
Get Started with UNAPEN Support
Don’t wait until a technical issue disrupts your business.
Reach out today to learn more about our comprehensive IT technical support services for Financial Services, Non-Profit Organizations, Attorneys, Educational Institutions and a Broad Spectrum of Small & Midsize Businesses.
Find out how we can help keep your operations running smoothly.
or 📞 Call Us at 203.269.6111
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