Tag: UNAPEN

July 17, 2017 David Gemma
 

"Tier one Asset Managers are already starting to adopt predictive analytics as part of an effort to increase internal and external wholesaling effectiveness but we are far from where the industry should be." observes Cesar Pereira from Infor as he discusses how Data Science is changing the game.  

– Check out Cesar's article here

ClientLogix Combined with Sales Intelligence for Infor CRM

Blending your financial data in context with client and prospect demographic data, then applying predictive analytics can drive the efficiency of both internal and external wholesalers in the following ways:

+  Indicate which clients are most likely to purchase in the next 30 days

+  Provide insight into which fund they are likely to purchase

+  Proactive notification of client attrition

+  Drive more meaningful conversations and interactions

About UNAPEN

Every asset management firm has a different value proposition, otherwise there would be only one asset manager. Most CRM vendors want you to adapt to their system, which seems arrogant to us.  Here at UNAPEN, we have a staff of industry experts that recognizes the unique value that you provide to your clients and helps adapt and integrate our ClientLogix CRM with not only the information from your core systems, but also with the way you do business. ClientLogix is flexible enough to accommodate how you work as a team, and prioritizes your actions to optimize your success and your clients’ satisfaction. Don’t spend time trying to figure out where information is or what to do next, that’s what computers are for… ClientLogix proactively pushes information to Compliance, Operations, Portfolio Managers, Executives, Sales and Marketing teams to make them work as a cohesive team. Experience the difference ClientLogix can make in bringing your firm to the next tier of growth and success.  

July 13, 2017 David Gemma

PriceFusion Quarterly Bulletin

Pricing and Reference Data Interface Connects Advent Portfolio Exchange® (APX) to Thomson Reuters DataScope Select

 

 

Learn More >

Thomson Reuters DataScope Select Data Service Enhanced with the UNAPEN PriceFusion Automated Delivery Adapter

The response from members of the Advent Community using the service and even those still exploring the solution have been fantastic. Our clients influence & drive innovation so we are proud to announce the latest enhancements to the PriceFusion adapter, included with the Thomson Reuters DataScope Select Data Service.

Years Serving the Advent Community

Features & Updates

Security Type Filtering

Security Type Filtering options for task processing adds to flexibility

Missing Prices

Ability to only process Missing Prices to supplement existing custodial or 3rd party data feeds

Shares Outstanding

Extended Shares Outstanding Sec Info data results & mapping options

Optimized Index Routines

Optimized Index Routines for efficiency and system performance

Multi-Index Mapping

Support Multi-Index Mapping to Singular Identifier

Historical Pricing

New Historical Pricing feature to automate the retrieval and import of a price date in the past

Currency Scaling Toggle

New Currency Scaling Toggle for Security Pricing

User Defined Fields

Expanded Sec Info coverage to include User Defined 1-3 fields

"PriceFusion has automated several tedious yet business-critical tasks and has been a tremendous product for our firm. We worked with UNAPEN during implementation to configure PriceFusion to update our APX system both intra-day and end-of-day and their decades of experience in integrating with Advent portfolio accounting systems really paid off!"

- Multi-Strategy Asset Manager

UNAPEN product questions, PriceFusion questions

DID YOU KNOW?

What functional syntax can I use as part of my data processing or command line execution of the various tasks in PriceFusion?

Example:  PriceFusion.exe PDI P = Pricing,  M = Missing Prices,  I = Indexes, E = Sec Info Updates,  R = Rates,  S = Splits, 
D = Dividends,  F = Factors,  Q = Intraday Pricing  
and M = Missing Prices

July 12, 2017 David Gemma
June 29, 2017 David Gemma

Business & Technology News

 

 

NewsLetter Highlights

Multiple Significant Global Cyber Attacks in a Month's Time

Top 3 things to Consider When Choosing Your CRM Solution

Client Reporting Case Study

Cyber Attacks: Lessons Learned

 Monthly Trivia Question - July 4th & the Declaration of Independence

June 28, 2017 David Gemma

Business Continuity, Disaster Recovery & CyberSecurity

Prior, Proper, Planning

By Ken Rode, Director of IT Services, UNAPEN Inc., and a member of  ASCII since 2014

Earlier this month I reviewed WannaCry Ransomware. Now we have a new variant wreaking havoc in Europe and the US dubbed Petya. The interesting/annoying/scary thing about this one is that it includes the ability to leverage one vulnerable machine against your entire network. This means it is no longer sufficient to only protect your “important” machines. One vulnerable system no matter how inconsequential it is to you, could cause major issues within your network…..just as Merck, Maersk and others learned yesterday.

Our Partners at Datto have released an update that you can view here Massive Ransomware Attack Spreading across the Globe

The protections you need are the same as they were with WannaCry (see below); the new lesson is that you need these protections on every system that has access to your network.

Let's Cover the Basics (again for anyone that missed the previous article)

1.)    Keep your systems up to date – These attacks are exploiting a hole that was patched in March.  With all the tools and services available to ensure your systems are patched, it is negligent to not have applied this update by now.  Through ITComplete™, UNAPEN can even resolve the issue for operating systems that Microsoft no longer supports.

2.)    The attack has known signatures - so using a reputable, fully featured malware protection package should help block infections.  The key is to ensure these protections are on, operating properly and reporting to the correct people if an issue is discovered.  Trend Micro Worry Free Business Security is incorporated into UNAPEN ITComplete™ and has the protections needed.

3.)    Finally, the goal of ransomware is to collect ransom - even if an attack got through the first two protections (as WannaCry would not) you only need to pay ransom if you can’t recover on your own.  Active Business Continuity Systems like ITComplete DataSafe™ allow clients to spin up a clean copy of a protected system in minutes to recover from a hardware, software, or even malware issue.

Enjoy!

 

Avoid Business Disruptions: Protecting Your Clients and Your Firm

Get flexible IT services at an affordable fixed monthly cost with UNAPEN ITComplete.

Create comprehensive Data Backup & Disaster Recovery solutions with UNAPEN ITComplete DataSafe.

Harden your firm against Cyber Security Attacks with UNAPEN ITComplete NetScan.

June 26, 2017 David Gemma

Article by Joseph Walker, UNAPEN, Inc.

ClientLogix, ClientLogix CRM, UNAPEN, Infor CRM, Infor, CRM, Wealth Management CRM, Family Office CRM, Asset Management CRM, Investment Management CRM

“There’s No Such Thing as a Free Lunch”

Two of my favorite authors (Robert Heinlein and Milton Friedman) had much to do with the popularization of this phrase before economists and press started using it regularly.  Initial credit really goes to Rudyard Kipling, who described the offer of free lunches linked to paid drinks in San Francisco saloons as far back as 1891. Most of us have traditionally thought of the free lunch concept in the context of economics and some measure of common sense.  Despite our worldly distrust of things that look too good to be true or can’t possibly be sustainable as free giveaways, we’ve been on a modern day binge that would make Kipling cringe.

Everywhere but Apple

With the possible exception of the Apple ecosystem of iTunes junkies who’ve been classically conditioned to pay for what they consume, we’ve steadily built an online economy that presupposes free stuff.  Yes, we still have to pay our local telco or cable provider for an on-ramp to the super highway of free, but that’s it for many, at least here in the US.  Software, cloud storage, document conversion, reference materials, comparison shopping – it’s all free for the taking.  We’ve gobbled it up only occasionally lifting our heads from the banquet table when something goes wrong. But even with warnings and mishaps we keep returning because for most of us, free is just too good to pass up.

FCC opens the Pandora’s Box

Lately we’ve finally been awakened to the fact that our free lunch is financed by one of our most fundamental rights – the right to privacy.  The only way the Internet can continue to serve up vast quantities of content and services at no charge is to collect data, and lots of it.  It’s no longer a secret that this is happening, and most people seem to be okay with it.  I mean, really, does it matter since it’s anonymous metadata, usually not associated with me, and it’s not like they have my name, address and phone number – right?  If that wasn’t the case before, it most certainly can happen much more easily in the near future.  The FCC’s most recent decisions on ISP data rights and responsibilities change this whole ball game.  At the risk of pointing out the obvious, I’d like to emphatically state that there’s nothing you do online that your upstream provider (ISP) does not see.

How Much Will Privacy Cost My Bank?

Let’s step away from the personal privacy aspects of this, because there are many people and watchdog organizations like the Electronic Frontier Foundation that have always, and will continue to advocate on behalf of individuals and their rights to privacy.  Instead, consider the stakes for the Financial Services community with its vast storehouses of highly sensitive personal information, its unquenchable thirst for data and its endless streams of transactional activity.  I’m not for a minute suggesting that our ISPs will start to sell access to this information – that would be criminal and offenders would be punished both legally and economically as their clients left in droves.  A far more likely scenario is that secure, private and encrypted transport services will become a new revenue source for a mature telecommunications industry that has seen bandwidth become a commodity item and brand loyalty evaporate.

No Safe Harbor – Stormy Seas of Social Media

At one point Facebook was a simple, fast and uncomplicated site where posts went up on a wall and connections happened rather organically.  The Facebook platform of 2017 bears little resemblance to that fledgling service that the world has flocked to since 2010.  Facebook has changed in a way far more intrusive than advertising, it’s become a social engineering launchpad.  Companies like Cambridge Analytica could not achieve the type of “psychographic analysis” they claim without the vast quantity of data points that Facebook users in particular provide so willingly.  Part of the reason why we see more and more effective methods of “Spear Phishing” as the basis for a socially-engineering hacking effort, is that there’s so much information out there for people to scoop up.  For those who feel secure in their privacy settings and secure circle of friends and family on Facebook, let’s think for a minute about the type of detailed information that can be found on your LinkedIn profile.  Combine that with some high quality search bots to scoop up content associated with you, your alma matter and your previous employers and I think someone could put together a pretty comprehensive profile with very little effort.

A Great Compromise on the horizon?

The Good News and the Bad News is that many people in the data management business recognize the inherent risks and need to balance the economics of monetization with privacy concerns.  That statement should indicate to you that there can and will be tradeoffs as we move forward.  As both individuals and as professionals, we need to consider the economics of free, while we make some very consequential decisions about how we will monetize our own privacy and that of others that rely upon us as providers of goods and services.

In my next installment, we’ll take a look at some interesting data on Cybersecurity from people I know who fight the bad guys in both the public and private sector, then talk about the online lives of Millennials.

May 26, 2017 David Gemma
Article by Joan Walker, Managing Director at UNAPEN, Inc.

“It is not the strongest or the most intelligent who will survive but those who can best manage change.”

– Charles Darwin

Change Will Happen

Per the talking heads on the various news channels, the investor class is currently “fat and happy”. Volatility in the market is at 25 year low, the economy is humming and the unemployment rate continues to drop.  If I didn’t know any better, I would think this was August of 2007… life was good and then that pesky recession happened.    How about August of 2001 – my friend Tom said at a barbeque at his house– “It doesn’t get any better than this”.  We lost Tom on 9/11.    And let’s not forget October of 1987 – hopefully some of you who are reading this were born then.  The term Black Friday was coined and Black Monday was resuscitated.  People at the local pub were asking me what it all meant because I had a business suit on.  Each of these dates have something in common – Change. Certainly the change was not all the same:
  • - An economic bubble burst
  • - A group of terrorists attacked the US
  • - Global trading, timing and technology converge in the worst way.
But all of these changes had a significant impact on the market and those who invested in it – from 20% market loss to almost 50% market loss.  If you weren’t alive or working in the industry during some of these times, then hopefully you studied these periods in one of your business classes.  I am going to take a deeper dive into the oldest of these because it accentuates my point about change. 

Industry Growth and the Changing Face of Your Client

In the five-year period leading up to August of 1987, the Dow Jones increased by over 100%, peaking at over 2600.   I know this number sounds quaint by today’s standard but this was the true beginning of the long growth period of the last 3 decades.   There are many factors that contributed to this growth.  I would argue that a little piece of tax legislation called ERISA which was put into place in 1974 was one of the biggest.  Up until that point, pension plans, savings accounts and bonds were what most people used to save for their retirements.  ERISA brought about a seismic shift in who was investing in the stock market.  For the most part pension plans were for unions, executives and very large companies. In 1980 there were roughly 250,000 defined benefit pension plans.  Even though this institutional money was significant in the market, it was nothing compared to what was ahead.  By 1991, pension and retirement funds owned 40% of American common stock but, by 2005 the number of pension plans dropped from 250,000 to 80,000.  This change was coming from retail investment fueled in part by the massive expansion of the Mutual Fund Industry as a global entity. This changed the face of the investor class.  What worked to manage clients in the 80s, 90s, or even the beginning of 2000s is not going to work now or in the future.  My grandmother who passed away in 2003 at the ripe old age of 105 was a teacher so she had a pension, but knew little about its investments.  She just cashed the check.  Imagine if all investors were like my grandmother. 

Changing Demands on Relationship Managers

Depending on your company’s focus, the average relationship manager must keep track of the basics associated to accounts – names, addresses, phone numbers and email addresses of interested parties. But they also need to track anything from birthdays, spouses and kids names, investment objectives, the number of accounts and dollars a particular Financial Advisor has brought to the programs your company offers, and now more than ever, all that is social media.  Let’s face facts – the way and how we communicate is changing, therefore the way a client is managed is changing.

What Should Your CRM Do For Your Company

I believe that the most critical function of a CRM is to help you manage change.  This is where comprehensive CRM comes into play.  When change occurs in the market, and we know that happens often, you need to be prepared and so should your CRM.  

Your CRM:

MUST

  • - Mail Merge for Email blasts or old fashion letters
  • - Note your Emails
  • - Schedule your Meetings
  • - Document your phone calls
 
Joan Walker, David Gemma, UNAPEN, CRM, client relationship management, customer relationship Management, Change Risk Management, asset managers, asset managers in Financial Services, Wrap managers, SMA managers, Financial Advisors, ClientLogix, ClientLogix CRM, CRM for Fund sales

SHOULD

  • - Determine which clients and accounts will be most impacted by change to get that email or letter
  • - Track who hasn't gotten an email
  • - Establish your opportunities, next steps and potential revenue
  • - Inform you of holdings and investment trending at the individual and firm level so that you are prepared for that phone call even when it is unexpected.
 
In this ever-changing financial world, CRMs are no longer a “nice to have” but rather a necessity.  Don’t settle for anything less than exactly what your company needs.  On that note, let me close with another wonderful quote.

“Change or die” – Alan Deutschman   

About UNAPEN

Every asset management firm has a different value proposition, otherwise there would be only one asset manager. Most CRM vendors want you to adapt to their system, which seems arrogant to us.  Here at UNAPEN, we have a staff of industry experts that recognizes the unique value that you provide to your clients and helps adapt and integrate our ClientLogix CRM with not only the information from your core systems, but also with the way you do business. ClientLogix is flexible enough to accommodate how you work as a team, and prioritizes your actions to optimize your success and your clients’ satisfaction. Don’t spend time trying to figure out where information is or what to do next, that’s what computers are for… ClientLogix proactively pushes information to Compliance, Operations, Portfolio Managers, Executives, Sales and Marketing teams to make them work as a cohesive team. Experience the difference ClientLogix can make in bringing your firm to the next tier of growth and success.  

May 15, 2017 David Gemma

Business Continuity, Disaster Recovery & CyberSecurity

Prior, Proper, Planning

By Ken Rode, Director of IT Services, UNAPEN Inc., and a member of  ASCII since 2014

This month, the SANS OUCH! newsletter focuses on the recent WannaCry ransomware and how you can protect yourself from similar attacks.

Personally, it amazes me that attacks like this are even still an issue for any reputable company as the protections to prevent them are reasonably affordable and are essentially a baseline of security that any firm should have.

Let's Cover the Basics

1.)    Keep your systems up to date – These attacks are exploiting a hole that was patched in March.  With all the tools and services available to ensure your systems are patched, it is negligent to not have applied this update by now.  Through ITComplete™, UNAPEN can even resolve the issue for operating systems that Microsoft no longer supports.

2.)    The attack has known signatures - so using a reputable, fully featured malware protection package should help block infections.  The key is to ensure these protections are on, operating properly and reporting to the correct people if an issue is discovered.  Trend Micro Worry Free Business Security is incorporated into UNAPEN ITComplete™ and has the protections needed.

3.)    Finally, the goal of ransomware is to collect ransom - even if an attack got through the first two protections (as WannaCry would not) you only need to pay ransom if you can’t recover on your own.  Active Business Continuity Systems like ITComplete DataSafe™ allow clients to spin up a clean copy of a protected system in minutes to recover from a hardware, software, or even malware issue.

Enjoy!

Get the Newsletter

Here is a link to the SANS OUCH! newsletter

OUCH! is published by the SANS Securing The Human program and is distributed under the Creative Commons BY--‐NC--‐ND 3.0 license. Permission is granted to distribute this newsletter as long as you reference the source, the distribution is not modified and it is not used for commercial purposes. For translating or more information, please contact ouch@securingthehuman.org.

 

Avoid Business Disruptions: Protecting Your Clients and Your Firm

Get flexible IT services at an affordable fixed monthly cost with UNAPEN ITComplete.

Create comprehensive Data Backup & Disaster Recovery solutions with UNAPEN ITComplete DataSafe.

Harden your firm against Cyber Security Attacks with UNAPEN ITComplete NetScan.

May 3, 2017 David Gemma
ClientLogix, ClientLogix CRM, UNAPEN, Infor CRM, Infor, CRM, Wealth Management CRM, Family Office CRM, Asset Management CRM, Investment Management CRM

CRM Solutions Challenged by Complex Wrap/SMA Relationships

HNWI & Institutional vs. Wrap/SMA

CRM solutions for investment management have mainly focused on High Net Worth Individual (HNWI) and Institutional clients, but firms running Wrap/SMA business are stuck trying to shoe-horn their relationships with sponsors, branches and FA’s into a relationship structure that doesn’t really fit.

What’s worse is when I hear the exasperation of Wrap/SMA managers that have been searching for a CRM solution. First they have to explain their business to the CRM vendor, then they to go into a demo and find out that they are looking at a HNWI system that comes with only promises that it can be adapted to handle Wrap/SMA relationships.

Let's Take a Trip

How do your wholesalers currently plan a trip?
  • Do they know how much business in each strategy has been gained or lost in the past quarter or year for a specific branch or FA?
  • Are they aware of which FA’s in each branch are trending up or down, and which are not doing any business with them at all?
  • How much more business could they create if they had this information at their fingertips?

Stop wasting time and money chasing information and trying to figure out what’s happening with your products and distribution channels. It’s a complex business and a tool that’s fit-to-task will provide insight into where you are successful and where you need to focus within an intricate web of products, sponsors, branch offices and financial advisors.

CRM Built for Wrap/SMA

It’s a great feeling when you show up with a product like ClientLogix CRM and these same managers breathe a sigh of relief and say “Finally, someone who knows our business and has the relationships that we need as part of their standard demo!”

And with pre-built data connectors into major portfolio accounting systems along with the flexibility to adapt to the highly variable data formats from sponsor platforms, business trends/flows and relationships that used to be nebulous are now clearly visible.

Providing this type of insight for both management and wholesalers can make a significant difference in the success of your firm.

ONE SOLUTION FOR INSTITUTIONAL ASSET MANAGERS, PRIVATE WEALTH MANAGERS & FAMILY OFFICES

April 25, 2017 David Gemma

PRESS RELEASE

Leading Cloud-Native Business Intelligence Platform to Provide Greater Actionable Insights across the Enterprise

April 20, 2017 David Gemma

Business & Technology News

 

NewsLetter Highlights

PriceFusion - Pricing & Reference Data Interface for Advent APX

Business Intelligence & Compliance....Meet CRM

Infor CRM Integration with Marketo Marketing Automation Announcement

Videos: What is the New Microsoft Edge Browser?

Boost Your Knowledge of Password Vulnerabilities & Best Practices

Monthly Trivia Question - Easter Treats

March 23, 2017 David Gemma

Business & Technology News

 

NewsLetter Highlights

How CRM Sales Intelligence Drives Fund Sales at Lord Abbett

What Does the Cutting Edge Technology Look Like for Business Continuity?

Free Report: 2016 CyberSecurity Roundup - A Record Year for Enterprise Threats

Sports Meets Technology: Infor Data Science & The Brooklyn Nets

Mitigating Security Concerns from Mobile Apps

Monthly Trivia Question - NCAA March Madness

February 16, 2017 David Gemma

Business & Technology News

NewsLetter Highlights

UNAPEN recognized by Infor as MicroVertical Specialist for Investment Management, Wealth Management, Banking & Family Office

Does Your CRM Proactively Alert Compliance Officers & Operations?

Gartner's Magic Quadrant for Cyber Security Solutions

Travel Tips: Keeping Your Devices Secure

Microsoft Product Lifecycle Updates

Monthly Trivia Question - Presidents Day

January 24, 2017 David Gemma

Press Release

Ontario, California – January 23, 2017 – Laser App Software, the premier provider of forms automation and management software for the securities and insurance industries, has announced their newest integration with UNAPEN, Inc., a provider of services, solutions and products for asset managers involved with Private Client, Institutional and Wrap/SMA business.

 

UNAPEN, Inc. provides CRM and other extensive business solutions to financial firms with a focus on those serving ultra-high net worth individuals. Their ClientLogix™ solution helps different groups within an organization work cohesively, keep on task, avoid errors and provide a higher level of client service. Choosing to integrate with Laser App was motivated by the objective to further advance client work flow by offering the most up to date e-forms library in the industry. Following a short installment period, UNAPEN began offering both Laser App’s desktop and cloud software solutions, Laser App Enterprise 11 and Laser App Anywhere, to clients. Delivering both desktop and cloud software solutions opens the door for more customers by eliminating any and all user limitations.

 

“Integrating with Laser App was a natural next step for us,” said David Gemma, CMO and Managing Director at UNAPEN. “We recently celebrated our 25th year in business. We have reached this point by listening to our clients and valuing their feedback. Laser App was a demand from our clients that we could not ignore and it has received a very positive response from all users.”

 

UNAPEN’s long history has seen it move through several economic cycles and thrive through each one by being responsive and nimble. The Meriden, Connecticut-based company found that turning to Laser App offered its clients a substantially more efficient work flow system.  New demands are constantly arising for asset managers, and the solutions offered by Laser App enable UNAPEN clients to maximize technology utilization.

 

“Working with UNAPEN gave us the opportunity to work with a leader in the industry,” said Robert Powell, Vice President of Sales & Marketing at Laser App Software. “Our mission is to provide solutions that are resourceful to our clients across the financial services industry. Integrating with a new company means reaching new users who will benefit from our products.”

 

Laser App Software is used throughout the financial community as an efficient and simple work method solution. Laser App Enterprise is an installed solution that provides advisors with the ability to process electronic forms quickly. Laser App Anywhere operates with modern browsers on a variety of devices, offering a new level of convenience to the mobile financial advisor. UNAPEN Inc. chose to integrate both Laser App Enterprise and Laser App Anywhere simultaneously, a feat indicative of its impressive stature among solution providers.

 

-END-

 

About Laser App Software

Laser App Software creates advisor friendly solutions that combine state‐of‐the‐art forms-filling technology with a massive library of industry related forms. Forms are maintained by Laser App so representatives can focus on their clients, rather than filling out paperwork. Founded in 1995 by financial advisor Ed Beggs, Laser App has pioneered forms-filling in the financial services industry. For more information on Laser App, visit http://www.laserapp.com.

 

About UNAPEN

Since 1991, UNAPEN, Inc. has provided services, solutions and products tailored for asset managers involved with Private Client, Institutional and Wrap/SMA business. UNAPEN is comprised of seasoned professionals whose expertise in the securities industry uniquely positions them to advise clients on the value of technology. Our goal is to streamline operations and workflow, centralize data, and automate highly complex manual tasks to make your firm more successful and competitive. As a service provider and partner in your success, UNAPEN provides a unique skill set comprised of in-depth business knowledge specific to asset management, combined with unparalleled technological expertise and service delivery capability. For more information about UNAPEN, visit: http://unapen.com/.

 

About ClientLogix™

ClientLogix™ is the Premier Enterprise CRM & Mobile solution for Investment Advisors, Wealth Managers and Family Offices - built on the Infor CRM platform. This solution helps people from different business units around the firm to work cohesively, prevent tasks from slipping through the cracks, avoid errors and provide a higher level of client service. Combine that with automated Compliance monitoring of all key data and your firm will evolve from being completely reactionary to actually having some foresight that can help to drive asset growth while avoiding Compliance and Client Relationship issues.

 

Media Contact

Aspectus

Matthew Sheahan

o: 646-681-6599, m: 917-647-3242

laserapp@aspectuspr.com

 

January 16, 2017 David Gemma

Business & Technology News

NewsLetter Highlights

UNAPEN’s Strategic Partnerships with Technology Titans

ClientLogix CRM Integrated with Laser App for Wealth Advisors

Thomson Reuters Awarded Best Buy Side Pricing & Valuation Service 2016

Protect Yourself from Modern Day Cyber Con Artists

Tech Innovation: Microsoft Cloud Cars

Monthly Trivia Question - New Year's Resolutions

December 16, 2016 David Gemma

Business & Technology News

NewsLetter Highlights

A Holiday Message From Our CEO

See What Your Network is NOT Telling You

UNAPEN Integrates ClientLogix CRM with Laser App

Discarding Old Mobile Devices...What's the Risk?

NY Times: Datto CEO Interview

Monthly Trivia Question - Reindeer Games

November 8, 2016 David Gemma

Infor Customer Experience Suite Acknowledged for Usability, Ease of Integration and Industry-Specific Capabilities.

Nucleus Research placed vendors in the Leader category by looking at advances in usability and functionality in three core pillars of CRM: sales, marketing and customer service. Leaders in the Matrix are not only delivering mobile and analytics capabilities, but advancing usability and access in both areas to help with greater productivity.

One area that sets Infor CRM apart from others is the focus on pre-building the business logic for specific micro-vertical markets. ClientLogix CRM from UNAPEN is the premier adaptation of the Infor CRM platform for Financial Services, providing an enterprise-grade solution that simplifies the daily challenges of Investment Advisors, Wealth Managers, & Family Offices.

About Nucleus Research

Nucleus Research is a global provider of investigative, case-based technology research and advisory services that provide real-world insight into maximizing technology value.

About Infor

Infor builds business software for specific industries in the cloud. With 15,000 employees and over 90,000 customers in more than 200 countries and territories, Infor software is designed for progress.

David Gemma is a Managing Director and CMO at UNAPEN, Inc. (What’s a UNAPEN?)

Connect with David on Google+

 

September 13, 2016 David Gemma

Article by Joan Walker, Managing Director at UNAPEN, Inc.

See Part 1 here: What Can RIAs Expect from a System Conversion – Part 1

See Part 2 here: What Can RIAs Expect from a System Conversion – Part 2

See Part 3 here: What Can RIAs Expect from a System Conversion – Part 3

When last we left off, you thought that there would be smooth sailing since communication was firmly established. Now comes the fun part, bringing it all together.

A Unified Vision

The vision that was created by the two project teams needs to be shared with the entire company. Most of the time this comes during implementation weekend and the weeks that follow. This is where you will find out if right people were involved in the project, were they empowered for success and did they communicate effectively. Another question that will be answered is – did the project and timeline take into consideration all the needs of all people who will use the system. The answer will be no.
After any implementation, there will be tweaks. (more…)

August 2, 2016 David Gemma

Business Continuity, Disaster Recovery & CyberSecurity

Prior, Proper, Planning

Getting Ahead of Business Disruptions with Strategic Thinking

Business continuity is a thoughtful process that describes a complete solution for backup and disaster recovery. A true business continuity solution will protect data on-premise and in the cloud, and also details a data restoration strategy.

Unfortunately, many firms take shortcuts in these areas due to the historically high costs of implementing comprehensive solutions.

New SEC rules for RIA firms

US businesses lose billions of dollars each year to data loss, and recent studies indicate that if your data center is down for more than a week, the likelihood of bankruptcy escalates significantly.

The SEC is defining new rules for Business Continuity Planning for RIAs to help protect investors from the fallout of this type of occurrence.

In this eBook, topics cover:

     - Outdated practices that create a false sense of security

     - The costs of cyber attacks and downtime

     - Best practices for IT in Financial Services

And more

To get your copy of Financial Services Firms: Add Business Continuity to Your Bottom Line, click here.

Avoid Business Disruptions: Protecting Your Clients and Your Firm

Get flexible IT services at an affordable fixed monthly cost with UNAPEN ITComplete.

Create comprehensive Data Backup & Disaster Recovery solutions with UNAPEN ITComplete DataSafe.

Harden your firm against Cyber Security Attacks with UNAPEN ITComplete NetScan.

June 22, 2016 David Gemma

Outsourced IT, Data Backup, Disaster Recovery & CyberSecurity

Protect Your Business 

Cyber Attacks Take Another Nasty, but Preventable, Turn

By Ken Rode, Director of IT Services, UNAPEN Inc., and a member of ASCII 

Recently there have been several high profile attacks against weak passwords and remote access utilities.

Like lions picking off the weakest gazelles in a herd, hackers are compromising weak systems in order to obtain passwords and then using those passwords in an attempt to access more secure systems.

People using TeamViewer, GoToMyPC and other remote access tools have been reporting unknown users taking over their systems.

All investigations have pointed to these victims using the same weak password on multiple systems and not enabling 2-factor authentication where it is available. See Two Factor Hack – Why Your Clients Might Not Be As Safe As You Think They Are!

People using good password policies and extra security where they can have been spared this nightmare.

I was even notified from a couple of hobby-related sites I belong to that the administrators of those sites are forcing password changes due to this issue.  See ‘Short Passwords Lead to Millions of Compromised Accounts’ in the UNAPEN May 2016 Newsletter.

 

So How Can You Protect Yourself?

Top 3 ways to reduce Hacker Threat:

  1. Use strong passwords… sentences, multiple character types, spaces, etc. – see How to Create a Strong Password and Remember It
  2. Use different passwords for each online service you use…particularly those that protect sensitive data. There are password managers you can use that help create, store and use multiple complex passwords – see The Best Password Managers for 2016 for a review. Personally, I like LastPass and Dashlane.
  3. Turn on additional security whenever it is available, …typically a one-time password sent via either email or text message…if available, text message is a better choice than email.

 

Proactively Protect Your Firm from Hackers!

To find out how to get flexible IT services at an affordable fixed monthly cost, check out UNAPEN ITComplete.

Have a Plan in Case Something Does Go Wrong!

To find out how to get comprehensive Data Backup, Business Continuity & Disaster Recovery services, check out UNAPEN ITComplete DataSafe.

 

June 10, 2016 David Gemma

Outsourced IT, Data Backup, Disaster Recovery & CyberSecurity

Prepare Your Business Today

New eBook | Read it now ›

The Many Flavors of Ransomware Today

More and more, ransomware has emerged as a major threat to individuals and businesses alike. Ransomware, a type of malware that encrypts data on infected systems, has become a lucrative option for cyber extortionists.

When the malware is run, it locks victim’s files and allows criminals to demand payment to release them.

Organizations of all types and sizes have been impacted by ransomware, but small businesses can be particularly vulnerable to attacks.

Ransomware is on the rise

In a recent study conducted by security software vendor McAfee Labs, researchers identified more than 4 million samples of ransomware in Q2 of 2015, including 1.2 million new samples.

That compares with fewer than 1.5 million total samples in Q3 of 2013 (400,000 new). Ransomware is distributed in a variety of ways and is difficult to protect against because, just like the flu virus, it is constantly evolving.

In this eBook, our partners at datto cover:

  • Top 7 common types of ransomware that threaten businesses today
  • How the malware is spread
  • Best practices for protecting your business
  • And more

To get your copy of The Business Guide to Ransomware: Everything to know to keep your company afloat, click here.

 

Avoid Ransomware by Proactively Protecting Your Firm

To find out how to get flexible IT services at an affordable fixed monthly cost, check out  UNAPEN ITComplete.

To find out how to get comprehensive Data Backup & Disaster Recovery services, check out  UNAPEN ITComplete DataSafe.

 

May 24, 2016 David Gemma

Infor Customer and Marketing Management

Make CRM stick

New eBook | Read it now ›

8 Ways to Increase CRM Adoption in Your Organization

A survey of sales and marketing professionals revealed that even though most are required to use CRM, 79% just “check the box” to satisfy their bosses.* This lack of adoption indicates that making CRM stick takes more than just buying software and throwing it at your employees.

As you consider a CRM solution, it’s important to ask a key question: Are you on the right path to CRM success?

Before you make your decision, read the eBook, Make CRM stick—Eight ways to increase CRM adoption in your organization.

In this eBook, we share eight key points you need to consider for CRM success.

To get your copy of Make CRM stick: Eight ways to increase CRM adoption in your organization, click here.

 

May 18, 2016 David Gemma

By Ken Rode, Director of IT Services, UNAPEN Inc., and a member of ASCII since 2014

Protect Both Your Own and Your Clients’ Personal and Professional Data

 

Two factor authentication (2fa) is available with many Internet sites and services (though you may need to manually choose to use it) and it can greatly increase the security of your clients’ accounts.

Rather than simply relying on a static username and password, 2fa introduces a second authentication entry such as a onetime password sent via text to a cell phone, an ever-changing code entered from a physical token or token app on a smartphone, or a one-time password sent to an email address.

Of these three options, there is one that is less secure and may even equate to a completely false sense of security.

Read the full article published in BusinessSolutions magazine here

Find out how you can protect your firm on an ongoing basis with:

 

UNAPEN, ITCOMPLETE, OUTSOURCED IT, MANAGED IT SERVICES, MSP

DATASAFE Logo1 transparent

ITComplete NetScan - Network & Security Assessment from UNAPEN

 

 

 

 

 

April 20, 2016 UPAdmin

“The more we learned about UNAPEN, the more we realized we had a true partner.”

St. Germain Investment Management

UNAPEN’s unique combination of products, services and industry experience has provided a framework for success for firms of all sizes and types. Every client is important to us. We put a great deal of effort behind our customer satisfaction, products and solutions.

Read More: Client Testimonials

Read More: Case Studies

 

Unlock The Potential!

Call Today

203.269.6111

Email

March 27, 2016 David Gemma

Business Continuity Solutions in Financial Services since 1995

UNAPEN, Inc. has been a premier solution provider in the Business Continuity and Disaster Recovery(BCDR) business for over 2 decades.  We initially provided these services for investment management firms with over $10 billion in assets under management(AUM), and then scaled our solution down by a magnitude to be able to provide the same services for firms with $1 billion AUM around the turn of the century.

The problem was that over 80% of RIA firms are below the $1 billion mark, but they have the same needs and have to adhere to the same SEC guidelines for BCDR as their larger counterparts.

A few years ago, UNAPEN partnered with Datto to create ITComplete DataSafe, and because of that partnership, we have been able to cost-effectively scale our solution down by another magnitude to firms with $100 million AUM.  Advances in technology have now enabled the majority of the RIA community to afford the same comprehensive local and remote data backup and data replication/restoration strategies from hardened, bi-coastal facilities that the big firms use(all data residing on US soil) – truly a dream-come-true that levels the playing field for most of the industry.

Download the Free eBook here – The 4 Business Continuity Planning Essentials

UNAPEN now offers Cyber Security solutions – Check out our ITComplete NetScan solution here.

Need Fixed-Cost IT Outsourcing? – Check out our ITComplete solution here.

Business Continuity for Non-Profit Organizations(NPO)

As our success grew in the investment management industry, partners at these firms asked us if we could help out in other industries.  Many of these partners sit on Boards for NPO and these organizations had limited budgets, but, like the smaller RIA community, have the same needs as larger organizations.  UNAPEN met the challenge and extended our BCDR solutions to the NPO community and offered reduced pricing to reflect our appreciation for the great services that these NPO are providing and in recognition of their budgetary limitations.

Business Continuity for Any Industry

With our success in the NPO arena, the UNAPEN BCDR solution is now industry-agnostic – we provide these long-tested solutions to any firm/company/organization with a minimum of 10 computers which can be any combination of workstations, servers, laptops, and tablets.

Find out more about our BCDR solutions by calling us at 203-269-6111.

 

David Gemma is a Managing Director and CMO at UNAPEN, Inc. (What’s a UNAPEN?)

Connect with David on Google+

 

 

January 28, 2016 David Gemma

6 Steps to Ensuring a Culture of Compliance

Over the past 15 years of providing enterprise CRM solutions to Investment Advisory firms, it was always the Chief Compliance Officers that were the most excited about a new CRM solution.

Step 4 in the following article, Breaking Down Silos, explains exactly why:

       1) Fostering collaboration between business units,

       2) Consolidating data from across the firm into a centralized portal to identify key trends & constantly monitor & proactively alert Compliance Officers of (potential) issues.

Automating Compliance Monitoring

There is just too much information for a CCO to sift through manually.  The right CRM helps people from different business units around the firm to work cohesively, prevent tasks from slipping through the cracks, avoid errors and provide a higher level of client service.

Combine that with automated Compliance monitoring of all key data and your firm will evolve from being completely reactionary to actually having some foresight that can help to avoid Compliance and Client Relationship issues.

David Gemma is a Managing Director and CMO at UNAPEN, Inc. (What’s a UNAPEN?)

Connect with David on Google+

 

 

 

December 15, 2015 David Gemma

Infor CRM takes a top spot based upon analysts evaluation of rankings, features and tools.

 

Newly released SelectHub Leaderboard ranks top CRM systems across 20 key user and business requirements.  One area that sets Infor CRM apart from others is the focus on pre-building the business logic for specific micro-vertical markets.

 

ClientLogix CRM is the premier adaptation of the Infor CRM platform for Financial Services, providing an enterprise-grade solution that simplifies the daily challenges of Investment Advisors, Wealth Managers, Family Offices, Private Equity, Hedge Funds & Fund of Funds.

 

David Gemma is a Managing Director and CMO at UNAPEN, Inc. (What’s a UNAPEN?)

Connect with David on Google+

 

 

August 27, 2015 David Gemma

Article by Joan Walker, Managing Director at UNAPEN, Inc.

See Part 1 here: What Can RIAs Expect from a System Conversion – Part 1

See Part 2 here: What Can RIAs Expect from a System Conversion – Part 2

When last we left off, I had posed the question “What is the top priority of any relationship?” Have you ever been to a company workshop? Have you ever been to a team building exercise? Have you ever watched Dr. Phil? The answer is COMMUNICATION! Without it your company will be dead in the water.

Communication Breakdown

When I started in my first job that dealt with technology, I was an EDP Liaison. For those of you who were born after the first woman ran for Vice President (and no it was not Sarah Palin) EDP means Electronic Data Processing. The job entailed determining how our clients were going to post data to the system we used to process mutual funds. Our clients were broker dealers and each had their way of extracting data out of their system for my company to use.

I was also in charge of dealing with the vendor who supplied our system. At the time I thought it would be easy since I was hired from that vendor, but it proved to be more difficult that I had anticipated. (more…)

June 30, 2015 David Gemma

Article by Joan Walker, Managing Director at UNAPEN, Inc.

See Part 1 here: What Can RIAs Expect from a System Conversion – Part 1

When we last left off, we had determined that signing a contract is the beginning of the process, not the end.  We also learned our first lesson – your firm needs to have knowledgeable and empowered people as part of the conversion project team, but what does this mean?  Many times a project team ends up looking like this:

(more…)

April 30, 2015 David Gemma

Article by Joan Walker, Managing Director at UNAPEN, Inc.

Your wealth management firm has just spent months looking into new systems, narrowing the field of options, negotiating terms and agreements and finally you are at the end of the process. You have chosen a new system! Congratulations, you’re done, you can leave it in the vendor’s hands to bring in the new system and all will be right with the world. WRONG – this is only the beginning, let’s see why. (more…)

April 2, 2015 David Gemma

Article by Ken Rode, Director of IT Services at UNAPEN, Inc.

Network Vulnerability Scanning vs. Penetration Testing

Recent high-profile incursions into all types and sizes of corporate networks demonstrate why Penetration Testing can be a valuable tool for protecting private data. Finding the holes and weaknesses in your network protections before the bad guys do can save astronomical amounts of money as well as your firm’s reputation. However, many RIA firms still have trouble justifying the tens of thousands of dollars a comprehensive Penetration Test will cost. This is where Vulnerability Scanning comes into play.

Read More

February 25, 2015 David Gemma

Article by Ken Rode, Director of IT Services at UNAPEN, Inc.

Technology is Changing the Game

One of the biggest factors is the belief that if there is a problem that can’t be solved remotely, your IT provider can be there to fix it quickly.  However, with the advent of Managed IT Services, including remote access in recent years, this has become much less critical and providers using the proper tools can actually respond faster remotely than they could if required to be on site. (more…)

January 27, 2015 David Gemma

Article by Ken Rode, Director of IT Services at UNAPEN, Inc.

 

The New Windows 10

Clearly bowing to the almost complete condemnation of Windows 8/8.1 in the enterprise, Microsoft announced on September 30, 2014 the planned release of Windows 10.  This version returns to a more Windows 7 like desktop interface while also retaining the benefits offered in Windows 8/8.1. In April 2015, Microsoft is expected to provide an official release date; the current expectation is sometime late in 2015. (more…)

October 24, 2014 David Gemma

NOTICE BY KEN RODE, Director of IT Services at UNAPEN, Inc.

Yet another major case of “malvertising” has been reported.  This is nothing new (a famous case occurred on the NY times web site over 5 years ago).  This sort of hacker attack works by going after the companies who serve up advertisements to sites such as newspapers, fantasy sport sites, yahoo, msn, match.com, etc.  If your browser plugins are not up to date, simply opening a page that is showing one of these infected ads can automatically infect your computer. (more…)

October 2, 2014 David Gemma

CRM Vendor Research Report

Nucleus Research just released their Technology Value Matrix Second Half 2014: CRM industry research report in which Infor CRM moves to a top spot in their Matrix Leaders quadrant with the acquisition of Saleslogix (now renamed Infor CRM) and because of its major investment in redesigning the user interface – referred to by Infor as UX or user experience – to increase adoption and usability. (more…)

May 15, 2014 David Gemma

Saleslogix is the CRM foundation that makes the ClientLogix CRM & Business Intelligence solution for wealth management possible!

ClientLogix blends the Saleslogix CRM data with portfolio accounting(Advent Axys® and APX®, SchwabPT PortfolioCenter®, SS&C Portia®, SunGard Asset Arena®, Fiserv/CheckFree APL®  etc.), billing, trading(Advent Moxy®) and other key systems to create an enterprise solution specifically for financial services, brought to you by UNAPEN. (more…)

May 13, 2014 David Gemma

All are welcome to sign up here http://tiny.cc/ucctfx for the Xbar webinar on  May 19 at 3pm est.

Announcing the best in CRM for Investment/Wealth Management – now extended inside Outlook!

ClientLogix™ CRM – the enterprise CRM solution for progressive investment and wealth management firms who are striving for greater operational efficiency and client service – is now inside Microsoft Outlook. The new Xbar from Saleslogix instantly displays key information, activities and opportunities for that contact stored in ClientLogix.

ClientLogix – CRM & Business Intelligence

ClientLogix blends the Saleslogix CRM data with portfolio accounting(Advent Axys® and APX®, SchwabPT PortfolioCenter®, SS&C Portia®, SunGard Asset Arena®, Fiserv/CheckFree APL®  etc.), billing, trading(Advent Moxy®) and other key systems to create an enterprise solution specifically for financial services. (more…)

March 6, 2014 David Gemma

Family Offices Struggling

We see a steady increase in the number of Family Offices struggling to accurately and efficiently manage family assets across multiple data sources. A wide range of systems are being utilized to store and share data in these offices, often with little to no integration beyond manual user entry. This not only wastes precious time but more importantly, increases the risk of data entry errors that can have a significant impact downstream.

Recently a Family Office out of New York approached Family Office Metrics with this exact problem in the hope that they could be directed to a firm capable of addressing their lack of integration between QuickBooks™ and the Advent AXYS® portfolio accounting system. Family Office Metrics quickly identified UNAPEN Inc. as an ideal candidate given their 20+ years of experience with data integration and the extensive industry expertise of their staff. (more…)

October 22, 2013 David Gemma No comments exist
Article by Robert Harriss of UNAPEN

 

The Challenges of QuickBooks Integration

For many firms out there, Intuit QuickBooks™ data entry and reconciliation with other financial systems is a necessity. Unfortunately, this necessity carries the burden of manual data entry costing valuable time and resources. The root of the problem is that out-of-the-box solutions cannot meet the needs of most clients, there are too many variables:

  1. Accounting Systems,
  2. Posting Direction,
  3. Data Transformation,
  4. Client-Specific Logic,
  5. Network Security, etc.

Hearing and responding to the needs of clients and prospects, UNAPEN has been leveraging our extensive knowledge and background in the area of integrating financial systems to create tailor-made, affordable solutions that ease this burden. (more…)

October 7, 2013 David Gemma No comments exist

Advisors must follow wealthy consumer trends in order to make deep connections. Here’s how:

October 15th, 2:00 PM EST   Sign up here today  

Presented by:

Stephen Kraus, VP, Chief Insights Officer, Audience Measurement Group, Ipsos MediaCT, and the author of three books on affluence in America.

Get a sneak-peak of the Ipsos Affluent Survey USA, the definitive source of information on the lifestyles, spending and media habits of 62.5 million Affluent Americans with $100K+ income.  This annual survey is now in its 37th year. (more…)

August 27, 2013 David Gemma No comments exist

Learn About the Latest in Disaster Recovery Solutions for Financial Services

September 19th, 2 PM EST    Sign Up Here Today

Presented by:
David Gemma, Chief Marketing Officer, UNAPEN, Inc. and Ken Rode, Director of IT Services, UNAPEN, Inc.

As network environments, regulatory mandates and external threats all increase in scope and complexity, the need for layered IT solutions has never been more urgent. Without comprehensive, integrated and proactive approaches to security, efficiency and compliance, managers are leaving their systems virtually unguarded and increasingly subject to plunder.

Our proactive approach to providing Business Continuity solutions means that we don’t wait for something to go wrong, we work closely with you to plan out a multi-layered strategy that continuously protects your firm, your clients and your budget. (more…)

August 15, 2013 Robert Harriss No comments exist

Rollout of ClientLogix 5.0

The release of ClientLogix 5.0 powered by latest  8.0 version of Saleslogix has been very exciting and well received by new clients as well as those existing asset managers that have begun upgrading. As Application Services Manager, I am directly responsible for overseeing, implementing and enhancing the ClientLogix product to not only service the Investment Industry but also take full advantage of the core benefits that the underlying Saleslogix platform has to offer.  

Hybrid Implementation – LAN, Web & Mobile

Over the past year, Swiftpage has heavily focused efforts on bringing the Saleslogix Web and Mobile platforms to the next level, allowing users more options than ever to access data in real time – from anywhere at any time. 

In turn, ClientLogix is rewarding users with (more…)

August 1, 2013 Ken Rode No comments exist

Windows 8

Windows 8 was originally released to manufacturing on August 1, 2012 to general disappointment and condemnation.  The primary problem with this new release is its major shift to a tablet-style interface.  In this brief review, I am not going to touch on Windows 8 RT as that is not the OS that people will be using in a business environment and, honestly, it holds no interest for me.  For a low-powered, tablet-only interface, I am very happy with Android.  We will quickly review the original Windows 8 Pro release and then look at the preview release of Windows 8.1 Pro. (more…)

June 17, 2013 Ken Rode No comments exist

UNAPEN Warning:

Hackers using stolen AOL and Gmail info to send seemingly legitimate wire transfer requests to financial services firms is on the rise.

Increased Hacker Activity – Wire Transfer Requests

It is very common to see spam and other messages that appear to come from friends and we are all used to that.  However, over the past several months we have seen an increasing number of AOL, Gmail and other “free” accounts being hacked for more direct profit. (more…)

May 10, 2013 Joan Walker No comments exist

Having spent the last ten years of my life working on implementing Client Relationship Management systems for Registered Investment Advisors, I can say there is no one answer, no cookie cutter approach, no silver bullet to the question “What makes a successful CRM Implementation”.  There are, however, consistent components that drive successful user adoption:

 Know Your Business Needs

The most critical aspect of any CRM implementation is to determine (more…)

August 17, 2012 David Gemma No comments exist

Press Release

FOR IMMEDIATE RELEASE

UNAPEN, Inc Receives 2012 Best of Madison Award

Madison Award Program Honors the Achievement

MADISON, CT August 10, 2012 — UNAPEN, Inc has been selected for the 2012 Best of Madison Award in the Systems Integration Services category by the Madison Award Program.

Each year, the Madison Award Program identifies companies that we believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and our community. These exceptional companies help make the Madison area a great place to live, work and play.

Various sources of information were gathered and analyzed to choose the winners in each category. The 2012 Madison Award Program focuses on quality, not quantity. Winners are determined based on the information gathered both internally by the Madison Award Program and data provided by third parties.

About Madison Award Program

The Madison Award Program is an annual awards program honoring the achievements and accomplishments of local businesses throughout the Madison area. Recognition is given to those companies that have shown the ability to use their best practices and implemented programs to generate competitive advantages and long-term value.

The Madison Award Program was established to recognize the best of local businesses in our community. Our organization works exclusively with local business owners, trade groups, professional associations and other business advertising and marketing groups. Our mission is to recognize the small business community’s contributions to the U.S. economy.

SOURCE: Madison Award Program

CONTACT:
Madison Award Program
Email: PublicRelations@awardprogram.org
URL: http://www.awardprogram.org

###

Posted by David Gemma – Connect with David on Google+

July 23, 2012 David Gemma 1 comment

Sage SalesLogix Ranks High

2 weeks ago Forrester Research, Inc. released a report for Q3 2012 that evaluated the top CRM suites for midsize organizations and described it as “The 18 Providers That Matter Most And How They Stack Up“ .  They used 400 product feature, platform and market presence criteria to asses each solution and then ranked them.

ClientLogix Built on CRM Leader – SalesLogix

Eight CRM software products earned Forrester’s “leader” status.  One of these CRM leaders was Sage SalesLogix, the foundation for the UNAPEN ClientLogix product.  Forrester’s high level explanation for giving leader status to SalesLogix was that “Sage SalesLogix is proven and user friendly”. (more…)

July 9, 2012 David Gemma No comments exist

HNWI & Institutional vs. Wrap/SMA

CRM solutions for investment management have mainly focused on High Net Worth Individual (HNWI) and Institutional clients, but firms running Wrap/SMA business are stuck trying to shoe-horn their relationships with sponsors, branches and FA’s into a relationship structure that doesn’t really fit.  What’s worse is when I hear the exasperation of Wrap/SMA managers that have been searching for a CRM solution.  First they have to explain their business to the CRM vendor, then they to go into a demo and find out that they are looking at a HNWI system that comes with only promises that it can be adapted to handle Wrap/SMA relationships.

CRM built for Wrap/SMA

It’s a great feeling when you (more…)

June 29, 2012 MaryAnne Rode 1 comment

Start with assessment:

Assess the situation- Take stock of what you have for technology.    How old is the technology you are using.  How long has it been since anyone has performed an audit on the technology?

Assess yourself and your practice- Is the technology used by all people in the company or just some?  How much does your company rely on the technology? (more…)

June 11, 2012 MaryAnne Rode No comments exist

I am here to tell you that in many ways they are not!  Of course there are some similarities in terms of the services they provide and the method they use to provide those services but that is where it ends.  Any IT provider can set up your network and provide antivirus software.  Any IT provider can give you anti-malware and run backups of your data.  (more…)

June 1, 2012 MaryAnne Rode No comments exist

Lately I have been writing more and more about IT service providers and choosing the right one. It occurred to me that some guidelines for what to ask any prospective IT provider may be helpful.  As your company’s dependency on technology grows, your need for IT support grows along with it.

Listed below are ten questions you should always ask any prospective IT provider before signing up with them: (more…)

February 6, 2012 UPAdmin

Boost Profitability and Increase Client Satisfaction

UNAPEN’s products work independently or together to help you boost profitability and increase employee and client satisfaction in all areas of your business. Our products work together to help you work smarter. With the UNAPEN Product Suite, you can: #1 See and interact with the client’s portfolio and critical information, instantly. #2 Automate your client statement process with professional graphical reports. #3 Monitor time-sensitive activities, send alerts, and get data-triggered reports. [button link=”http://unapen.com/products”] Read More: UNAPEN Product Suite[/button]

Unlock The Potential!

Call Today

203.269.6111

Email

February 6, 2012 UPAdmin

Protect Your Critical Data

You CAN run your business every day knowing that your technology and IT infrastructure is secure, stable and up to date. UNAPEN offers multi-level, secure, remote IT services to protect your data, reduce or eliminate IT payroll expense and maintain your critical systems.

UNAPEN offers a range of IT solutions. From consulting and secure off-site data backups to virus protection and email filtering.

[button link=”http://unapen.com/it-services”] Read More: IT Services[/button]

 

Unlock The Potential!

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February 5, 2012 UPAdmin

Unlock Your Potential with UNAPEN Products and Services

UNAPEN, Inc. is a nationally recognized consulting and software development firm that provides software and technical consulting to the Financial Services Industry. We have developed applications and solutions that will maximize your productivity, improve your services, and give your business the competitive edge. Since 1991, we have provided quality services, solutions and products that make our clients more competitive and successful.

[button link=”http://unapen.com/products”] Read More: UNAPEN Product Suite[/button]

[button link=”http://unapen.com/it-services”] Read More: IT Services[/button]

 

Unlock The Potential!

Call Today

203.269.6111

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February 1, 2012 UPAdmin

Knowledge, Products & Solutions for Financial Services Industry

Our Financial Services and Technology professionals truly know your business, industry and the infrastructure you depend on. We provide a full-range of products, services and solutions tailored specifically for the Financial Services Industry. UNAPEN will help you evaluate and implement the technology that is right for you.

With UNAPEN, you receive the stability of proven technology with the power of leading edge philosophy.

[button link=”http://unapen.com/products/business-consulting”] Read More: Business Consulting[/button]

[button link=”http://unapen.com/it-services/it-consulting”] Read More: IT Consulting[/button]

[button link=”http://unapen.com/it-services/itcomplete”]  Read More: ITComplete™ Managed IT Services[/button]

[button link=”http://unapen.com/it-services/it-business-continuity”]  Read More: ITComplete DATASAFE™ Data Backup & Disaster Recovery[/button]

 

Unlock The Potential!

Call Today

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January 29, 2012 UPAdmin

At UNAPEN Inc. we believe in your business, your clients and our products

UNAPEN, Inc. is a nationally recognized consulting and software development firm that provides software and technical consulting to the Financial Services Industry. Our motto; People. Process. Technology.

Thank you for visiting our website today. To learn more about our software products, IT solutions and consulting services, please contact us. We look forward to learning about your company and how UNAPEN can help.

 

Unlock The Potential!

Call UNAPEN, Inc. Today
203.269.6111
Email

January 27, 2012 UPAdmin

Who is Minding Your Store?

The definition of Managed IT Services can vary greatly from provider to provider but in general, it is defined as an outside firm or servce provider who handles your IT needs including support, system monitoring, backups, patches and spam filtering. Some companies are even providing the option to rent hardware from them along with a managed network service. The main idea is that someone else is minding the store when it comes to IT infrastructure.

Are you settling for the same old same old?

One common approach to IT services and support has been the time and materials model. You have a computer problem and you call your provider . You then wait until they come and fix it. Then you get a bill. You don’t see them again until you have another problem. Then you call them, and wait for them to come and fix things. Then you get another bill. Maybe then you decide this has to stop so the next time you have a problem you spend an hour trying to fix it yourself because you don’t want to get another bill. Now you have spent an hour doing something that has nothing to do with what you are supposed to be accomplishing and chances are your computer is still not working exactly the way you want it to. When it comes right down to it, the time and materials approach means that your provider has no true responsibility for your network.

Is it time for a change?

It is very common for businesses to have what we like to call “current provider preference”. There is a sense of security around a known entity. But, could it be that you are just more comfortable with the devil you know? Do you find yourself saying things like “if only they ….” or “I just wish I was sure that they had….” When it comes to actually changing providers, you are skeptical. Perhaps they make promises to do better or to lower their costs. Ultimately though, it is a matter of trust and if you are spending time second guessing whether or not they are doing their job properly or fairly, you aren’t able to focus on your business and you aren’t getting a good return on your IT investment dollars. Your IT support is only a good value if you are getting the service you need in a timely manner allowing you to focus on doing your job. Don’t settle for anything less.

Why consider Managed IT Services?

There are lots of reasons to consider outsourcing your IT services. Some of the main considerations that drive businesses to consider a managed services provider are:
• limited IT staff or no IT staff at all
• frustration with current IT provider
• a need to update outdated technology
• outgrowing current IT resources
• a budget that doesn’t allow for year round full time coverage of IT needs
Perhaps the most compelling reason to consider outsourcing your IT is, the more time you spend trying to get your technology to work, the less time you have to focus on growing your business.

A good managed IT services provider will align your goals with theirs and help you move away from the trap of only addressing problems when it is too late. They will take a proactive versus reactive approach to your network. By doing this, it takes the distraction of computer issues out of your job and allows you to finally focus on what you were hired to do. Your days will no longer be filled with delays due to computer problems. With computers running smoothly and virus free, you can accomplish your work with greater efficiency.

What’s my first step?

If you are ready for a change and want to stop second guessing whether your infrastructure is secure and well cared for, the first step is to find a good managed services provider. How do you do this? It is important to know what your company’s IT needs are. It is also important to understand what is included in the managed services you are looking to purchase. You will want to evaluate what the true cost of your downtime is. You also need to know that all managed services providers are not created equally. It is important to get recent references and to research the type of services they provide in detail. Some managed services companies provide a fixed cost option which would allow you to contain your IT costs and still benefit from the expertise that you want and need. Doing this research will help ensure that you truly understand what you are purchasing and that it matches your needs. You have no doubt grown to rely on your technology. If it is not working and the person or company you hired is not responding, your business is going to be affected.

Why not just hire someone?

So you may be asking yourself, “why not just hire my own employee?” You may think that if someone works for your company directly that will give you better control over things and an accountability that may not exist when you outsource your IT services. That may be true on some levels however, what do you give up in order to achieve that accountability?

• Access to a resource pool with a broad range of expertise
• Coverage regardless of vacation schedules/sick days
• Freedom from the impact of staff turnover
• Freedom from the cost of benefits/fully burdened salaries

If any of these items are things you currently struggle with, it may be time to consider managed IT services. Managed IT service is no longer a “nice to have”. It affords you greater advantages and fewer drawbacks regarding your IT network. Quite simply, it is the right way to handle your IT needs.

About UNAPEN and ITCOMPLETE™
UNAPEN, founded in 1991, has been providing IT support and services for a wide variety of companies throughout the country. In 2001, UNAPEN began to move toward a more managed service model of providing IT support. ITCOMPLETE, with automated processes and remotely managed support, was first released in 2006. UNAPEN’s technology experts specialize in streamlining operations and workflow across organizations to help your business grow, minimize overhead and provide you a strategic competitive edge over other firms. UNAPEN also offers client relationship management and automated client reporting software tailored for firms in the financial services industry. For more information, visit www.myitcomplete.com or call (203) 269-6111.

Unlock The Potential!

Call UNAPEN, Inc. Today
203.269.6111
Email

January 20, 2012 UPAdmin

 UNAPEN is Offering Discounts on Upgrades from Basic Contact Management

 
UNAPEN, Inc. is offering discounts on upgrades from basic contact management systems such as Act®, Qube®, Goldmine®, Outlook® or Excel® to its enterprise client relationship management (CRM) system—ClientLogix™. UNAPEN’s ClientLogix CRM system facilitates asset growth and client acquisition, helping you work smarter and more efficiently instead of falling victim to an overload of information. As your firm grows, or gears up for growth, it is important to be able to handle all the new client information. Upgrading from basic contact management to a full CRM system specifically designed for investment management is instrumental to your continued success because it allows you to manage the complete client and portfolio lifecycle.

ClientLogix, built on the world renowned Swiftpage Saleslogix®, tailors your CRM for the financial services industry by integrating your portfolio accounting system and other critical information with your clients’ demographics and communications history. This allows you to have a truly holistic view of your clients’ relationships and their portfolios—in a single, unified application. No longer do you have to ask IT to run several reports when you need a single piece of information. You can be proactively notified about critical information or simply look up what you need in ClientLogix, allowing you to quickly answer questions over the phone or find all of the necessary information to send an informed email or letter to your client in a timely manner.

Call (203) 269-6111 or Email today to see how valuable ClientLogix will be to your firm with its ability to offer you insight-not just hindsight-into your business, your clients and their assets.

About UNAPEN

UNAPEN, founded in 1991, is a nationally recognized software development firm that provides solutions tailored for wealth managers & family offices, bank & trusts, and Institutional managers. UNAPEN’s technology and financial services experts specialize in streamlining operations and workflow across organizations to help your business grow assets, minimize overhead and provide you a strategic competitive edge over other firms. UNAPEN offers CRM and automated client reporting software, managed IT services, business continuity, custom development, systems integration and strategic consulting.

 

Unlock The Potential!

Call UNAPEN, Inc. Today
203.269.6111
Email

January 29, 2011 UPAdmin

UNAPEN has a 100% Success Rate

UNAPEN has been a steadfast source of up-to-the minute information for our clients for over 20 years. We believe in People. Process. Technology. Our intimate knowledge of technology, asset management, contemporary software vendors, and industry trends makes us a sage guide for financial firms looking to streamline and improve their portfolio accounting systems and IT structure.

UNAPEN has a 100% success rate in selecting and migrating our clients across all major portfolio accounting systems, including Advent Axys® and APX®, CheckFree®, SunGard®, INDATA®, Princeton Financial®, Schwab Performance Technologies®, Albridge®, and Thomson Reuters®.

[button link=”http://unapen.com/about-unapen”] Read More: About UNAPEN[/button]

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203.269.6111

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April 19, 2010 David Gemma No comments exist

Wallingford, CT: April 19, 2010—UNAPEN, Inc. will be hosting the Advent Users Group member meeting in San Francisco on April 26, 2010. The meeting will feature presentations and discussions on various topics such as compliance, GIPS, staffing issues and executive management.

UNAPEN partners with AUG several times each year to host these meetings for its members where they discuss an array of topics. Some popular staples are compliance, increasing efficiency, best practices and tips on how to get the most out of Advent products.

UNAPEN often contributes presentation material and expertise to these conversations since we specialize in providing enhanced functionality and integration to the Advent product suite. There comes a point in time when firms realize that their portfolio accounting system is only one piece of a much larger puzzle. These firms then begin looking for ways to better use their data and expand their view to encompass the entire client and portfolio lifecycle.

UNAPEN offers custom reporting and trading solutions, enhanced CRM and Business Intelligence products, as well as integration services for additional data sources, document management systems and others. UNAPEN works with its clients to streamline the flow of this data so that all of the information pertaining to clients, their portfolios, and their relationships with the advisor can be viewed and acted upon within a unified and centralized application.

UNAPEN will be hosting another meeting on June 10, 2010 for the Advent Users Group members in New York City.

June 12, 2009 UPAdmin

2nd Phase of New Business Intelligence Platform Rollout

 
Westerly , RI: June 12, 2009 —Washington Trust Wealth Management and UNAPEN, Inc. are pleased to announce the second phase of an enterprise rollout of UNAPEN’s ClientLogix CRM and Business Intelligence platform.

Washington Trust’s Wealth Management division chose UNAPEN’s flagship ClientLogix platform in late 2007 to integrate all of its sales and client service activities across its four wealth management divisions: Washington Trust Investors (WTI), 1800 Asset Management (1800), Weston Financial Group, Inc. (Weston) and Trust & Estate Services. The first phase of the system went live at 1800, WTI and Trust & Estate Services in the spring of 2008.

Galan G. Daukas, Washington Trust executive vice president of Wealth Management, said, “We turned to UNAPEN’s ClientLogix platform and their professional services team to provide this critical solution. They took a great platform and with minimal customization, crafted the exact solution for our business requirements. The first phase was a complete success, paving the way for this next phase.”

The second phase includes implementing ClientLogix at Weston, as well as providing trading support for Smartleaf’s portfolio rebalancing system and integration with Concord Wealth Management’s open architecture platform. The solution consolidates and manages information among the bank’s business units and their external investment platform vendors.

Barbara J. Perino, Washington Trust senior vice president of Operations and Technology, said, “ClientLogix offers a single point of control, in an easy-to-use application. We can consolidate information from many of our existing systems and reduce support overhead, while providing a better experience for our end-users.”

Joe Walker, president and CEO of UNAPEN, said, “Washington Trust recognized the growing need in bank-based wealth management for much more than a traditional CRM can deliver. UNAPEN is thrilled to be at the center of this next generation platform at Washington Trust that will set the benchmark for profitable and successful wealth management businesses of all types.”

About Washington Trust

Washington Trust Wealth Management is a division of The Washington Trust Company, a subsidiary of Washington Trust Bancorp, Inc., (NASDAQ Global Select, symbol: WASH). With approximately $4 billion in assets under administration, Washington Trust Wealth Management is the largest wealth management firm in Rhode Island and is one of the premier firms in New England. Washington Trust Wealth Management has offices in Providence, Westerly, and Narragansett, R.I. and Wellesley, Mass. Additional information is available on the Washington Trust Wealth Management web site: http://www.washtrust.com/home/wealth.

About UNAPEN

UNAPEN, founded in 1991, is a nationally recognized software development firm that provides solutions tailored for wealth managers & family offices, bank & trusts, and Institutional managers. UNAPEN’s technology and financial services experts specialize in streamlining operations and workflow across organizations to help your business grow assets, minimize overhead and provide you a strategic competitive edge over other firms. UNAPEN offers CRM and automated client reporting software, managed IT services, business continuity, custom development, systems integration and strategic consulting. 

Unlock The Potential!

Call UNAPEN, Inc. Today
203.269.6111

David Gemma is a Managing Director & CMO at UNAPEN  (What’s a UNAPEN?)

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March 25, 2009 David Gemma No comments exist

  ClientLogix™ — Asset Gathering and Retention Tool for the SMA and RIA Communities

Wallingford, CT: March 25, 2009—UNAPEN, Inc. is proud to announce the general release of ClientLogix™ 4.0, a coordinated business intelligence portal and client relationship management solution tailored for financial services. “Advisors using ClientLogix™ are poised to not only weather the current market turmoil with higher client retention rates, but also are aggressively acquiring new clients because they are able to provide superior client service and relationship management with less effort,” says David Gemma, Principal and co-founder of UNAPEN.

ClientLogix™ is a best-of-breed solution that combines the might of Sage Software’s world-renowned SalesLogix CRM 7.5 platform with UNAPEN’s extensive expertise in integrating portfolio accounting, partnership accounting, compliance, trading, billing, performance attribution and document management systems. The result is a central foundation upon which to grow an asset management firm with higher operational efficiency, increasing margins, controlled overhead and a more satisfied clientele.

RIA’s typically have a contact or relationship management system that provides a limited amount of fairly static and isolated data. These firms are likely to encounter significant client attrition rates as these systems fail to keep pace with the increased needs of institutional and high net worth clients. Mr. Gemma adds, “Our clients enjoy a significant strategic advantage because ClientLogix™ has helped them evolve to the point where they can easily access and manage holistic wealth management information in one unified application instead of four or five different applications.”

The new functionality in version 4.0 enhances the benefits to executive management, compliance officers, traders, portfolio managers, sales, marketing and operations personnel, with the added ability to quickly personalize the way information is organized and processes are defined to benefit each specific job function in an asset management firm.

  About UNAPEN, Inc.

UNAPEN, founded in 1991, is a nationally recognized software development firm that provides solutions tailored for wealth managers & family offices, bank & trusts, and Institutional managers. UNAPEN’s technology and financial services experts specialize in streamlining operations and workflow across organizations to help your business grow assets, minimize overhead and provide you a strategic competitive edge over other firms. UNAPEN offers business intelligence solutions and automated client reporting software, managed IT services, business continuity, custom development, systems integration and strategic consulting. For more information, visit http://www.unapen.com/ or call (203) 269-6111.

November 14, 2008 David Gemma No comments exist

UNAPEN CEO will discuss “Ride the Tide: Shoring up your Firm’s Finances with Best-in-Class Fee Billing” from November 20–22, 2008

Wallingford, CT: November 14, 2008—Joseph Walker, CEO of UNAPEN, Inc. will participate in the Partner Panel during the upcoming Redi2 Annual Client Conference, to be held at the Biltmore Hotel in Coral Gables, Florida. The panel will address billing practices and standards while exploring how Redi2 fee billing software can help firms navigate today’s turbulent market currents. The conference will also discuss new features and functionalities of Redi2 Revenue Manager™ and share how clients are using Revenue Manager to directly impact their firm’s finances and operations.

UNAPEN has seen a steadily growing stream of requests for help in tackling challenges related to fee billing and revenue management for Institutional and High Net Worth clients. Walker will share his insight on moving from passive revenue collection to active revenue management and how integrating revenue analysis with ClientLogix provides a truly comprehensive way of seeing and managing your clients and distribution channels. The resulting knowledge and insight enables firms to focus on their most important channels and relationships for asset growth and retention.

October 1, 2008 David Gemma No comments exist

Joan Walker will join fellow alumnae to discuss strategies that help women succeed in business

Wallingford, CT: October 1, 2008— Joan Walker, co-founder and Chief Financial Officer of UNAPEN, Inc., will be a panelist at the Third Annual Holy Cross Women in Business Conference on Saturday, October 18, 2008. The Conference, titled “Successful Leadership in Today’s Global Business Economy” is designed to provide valuable information for women in all stages of their careers: from college students getting ready to enter the workplace to women in senior management looking for more leadership tools to help them succeed.

Joan, a Holy Cross alumna, will be a panelist for the session “Women Entrepreneurs: Starting and Running your own Business” and will share her motivations for owning her own business and what she has learned along the way. She accepted an invitation to speak at the conference because she believes “it is important to create and maintain professional networks through various venues. Holy Cross has always had a very strong Alumni network. This conference introduces the student body to that network while strengthening the Alumni ties.”

Joan is excited about participating in the conference: “I have been a panelist or participant for all three years. Each year I come away re-energized about my role within UNAPEN and as a woman in business. I have made many new contacts throughout various industries. Over the years these contacts have helped UNAPEN in ways as varied as staffing needs to strategic planning. It is a valuable experience that I look forward to.”

Anne Fink, the Senior Vice President and General Manager of PepsiCo Inc., will deliver the keynote address for the one day event to be held in the Hogan Campus Center at The College of The Holy Cross. The conference also offers educational sessions such as “The Brand Called You,” which focuses on how to develop a personal branding that will help women stand out in their careers, and “Being a Woman in Senior Management: Is there a difference?” which explores how women fit into the “man’s world” of business and what they can do to get ahead.

For more information and to see the conference agenda, please visit: http://www.holycross.edu/.

 

February 26, 2008 David Gemma No comments exist

 UNAPEN, Inc. announces the nationwide launch of its second generation suite of remote managed IT services, ITComplete

Wallingford, CT: February 26, 2008—UNAPEN, Inc, a Connecticut based software-solutions company announced today the nationwide launch of its second generation suite of remote managed IT services, ITComplete™. UNAPEN President Joe Walker states: “We applied our 24 years of experience in the securities industry to this new service offering and it is becoming a must-have with many asset managers. ITComplete provides asset managers with the benefits of a 24/7 onsite technical solution to its IT requirements at a reasonable and predictable cost”. Network maintenance and security monitoring is proactive, limiting “break-fix” scenarios. Down time is virtually eliminated. Sensitive internal and client information is secured and reporting/compliance issues become far less intimidating. Asset managers meet their fiduciary and compliance responsibilities. When compared to the costs related to an in-house IT function, ITComplete quickly pays for itself time and again.

According to David Gemma, UNAPEN’s Chief Marketing Officer, “Clients urged us to create this offering and now we are seeing traction in a national market. As a result, ITComplete is uniquely designed with multi-level service options that allow firms of all sizes, from small startups to long-standing institutions, to realize its benefits. The bottom line is simply that ITComplete enables asset managers to focus on their primary objective of making money for their clients and themselves, and delegate their IT responsibilities to us.”

“ITComplete gives me complete confidence in the reliability and efficacy of our computer system.
ITComplete gives me peace of mind and I still celebrate the day that UNAPEN became our
network/system manager and consultant.“
—Gerald Long, President and CIO at Connecticut Investment Management

“We are extremely happy with our ITComplete service offering from UNAPEN.
The professionals at UNAPEN are very knowledgeable about what solutions will work for us
and they are always available when questions arise. They are truly one of our business partners
and we would not hesitate to recommend their services to other business owners.”
—Edward Long, CFA; Principal at Gillespie, Robinson and Grimm, Inc.

ITComplete product manager Ken Rode adds that “by proactively managing IT systems for our clients, we are able to maintain levels of service and uptime that were previously impossible without an onsite IT staff.”

  About UNAPEN

UNAPEN has been widely recognized as a leader in providing solutions to asset managers since 1991. Its diverse menu of services, products and solutions has and continues to enable asset managers to grow and maximize the true potential of their company, especially in the areas of client relationship management and financial reporting via its ClientLogix™ and ClientRep™ software products. UNAPEN is comprised of seasoned professionals whose expertise in the securities industry uniquely positions them to advise clients on the value of technology in the areas of operational efficiency, security, trading, sales and compliance.

Contact:
David Gemma
UNAPEN, Inc.
david.gemma@unapen.com
(203) 269-2111

October 23, 2007 David Gemma 1 comment

Joseph Walker will illuminate how trends in technology and business processes are providing a critical, competitive edge to visionary wealth managers allowing them to win and retain clients – Las Vegas, November 15th & 16th, 2007

Wallingford, CT: October 23, 2007—Joseph Walker, CEO and a founding partner of UNAPEN, Inc., will be the Co-Chair presiding over the 2007 Wealth Management Technology & Operations Summit on November 15th & 16th, 2007 at The Paris Hotel in Las Vegas.

The summit, hosted by Financial Research Associates, will concentrate on today’s vital issues and solutions for wealth managers as they strive to be more profitable and successful. Summit topics will focus on technology trends, best practices in account aggregation & data consolidation, operational issues related to asset gathering/retention, reporting, accounting, billing, tax and compliance.

Mr. Walker will share contemporary insight on how the successful mix of technology and business processes are elevating forward-thinking wealth managers above the rest in the competition for new clients and increasing client retention.

  About UNAPEN

UNAPEN, Inc. is a nationally recognized consulting and software development firm that has delivered functional excellence to the asset management community since 1991. Our mission is to partner with our clients to overcome the business and technical challenges in today’s financial services industry. The firm offers a seasoned team of industry experts that have provided professional guidance to some of the most successful wealth managers and service providers in the industry. In addition to these professional services UNAPEN offers two flagship platforms, ClientRep™ and ClientLogix™. These platforms provide powerful solutions for production client reporting and relationship management that also centralize and aggregate data from major portfolio accounting systems and 3rd party data providers. UNAPEN paves the way for profitable growth by streamlining and automating front, middle and back-office tasks and data flow allowing firms to aggressively grow assets without proportionately adding staff.

  About FRA, its Divisions and Events

Financial Research Associates and its divisions, Pharmaceutical Education Associates and Legal Education Associates, provide access to timely and focused business information and networking opportunities through top-level, executive summits, conferences and seminars. Offering highly targeted events, FRA positions itself as a preferred resource for executives and managers seeking cutting-edge information on the next wave of business opportunities in:

Finance
Pharmaceuticals
Legal Education

For additional information on Financial Research Associates visit: http://www.frallc.com/.

May 4, 2006 David Gemma No comments exist

TowerGroup predicts massive retooling of Back Office will be required.
by Joseph Walker

TowerGroup, a leading provider of research and analysis, recently predicted that the oncoming tidal wave of retirees and their complex “needs-driven” financial planning process will lead to a massive overhaul of the financial services IT infrastructure.

Gavin Little-Gill, Director of Securities and Investments at TowerGroup, speaking at a recent ISITC Conference in Boston, forecasted that emerging investment products and householding requirements simply cannot be serviced with our existing operations and technology infrastructure. Little-Gill believes that current systems cannot support the full asset coverage that will be required by asset managers in the near future. Within the next five years, 77 million retirees will drive these systems to the breaking point.

Everybody has something to say about retirement, Baby Boomers, and financial services. The most recent voice added to the chorus was that of Little-Gill, who astutely predicts the demise of substantial portions of our aging back office infrastructure. I, for one, find his words both refreshing and prescient. For more than two decades, I have watched the asset management community place one band-aid over another in an attempt to preserve huge investments in legacy systems. The time has come for our industry to make some wise choices and long-term investments.

Baby boomers are forcing the issue that should have been forced years ago—our technology, and the way that it is deployed, does not address the needs of the people that it is supposed to service. For years we have incrementally bolted on functions to handle everything from new asset types to aggregated reporting requirements. The result has been a sprawling set of systems and interfaces that are not durable in the face of change.

As the end client, particularly the retail end client, begins to shift from the acceptance of packaged investment product to the demand for tailored strategy, everything will change. Right now our suitability tools sift through preferences and create investment strategies based on asset allocation and products. Clients just don’t tend to think this way—they often have a set of needs that they are looking to meet. Investment managers increasingly own a portion of the client’s wealth management picture without the benefit of knowing what’s going on elsewhere. That makes holistic strategy development pretty challenging and virtually eliminates the possibility of meaningful reporting.

Even if a manager somehow convinces clients to give them everything, they can’t account for value, benchmark and report on the full array of assets with what they have at their disposal. Show me a portfolio system that can properly book derivatives, insurance, annuities and traditional assets. Even if you’ve coaxed your systems into doing this, how do you know whether you are still on target with a financial plan, investment objectives or guidelines established by the client?

I recently stated that the cost of “best of breed” implementations had become prohibitive when you factor in the cost of implementation and integration with multiple systems. That’s not very good news for a lot of people, especially companies like mine. Since UNAPEN provides many of the missing pieces and value-added components for investment systems, we spend a lot of time implementing and integrating. What gives me hope for the future and a business plan that I can bank on? Quite simply, the financial services industry has never coalesced around any standard or practice until absolutely required to do so, either by regulatory or economic mandate.

I predict a substantial economic mandate (with a little regulatory boost) that will demand that most of the service agents in financial services implement a modern set of business practices. These business practices will be a mix of operational workflow, information management standards and systems architecture that will allow a cost-effective business model for servicing a huge volume of very discerning customers (baby boomers).

I’ve never felt like waiting for the rush, so we’re making some early bets—on technology, on data interchange, and on service models. The software and services that we deliver to our clients, that helps them service their clients, already incorporates needs-driven constructs. Now we have to make sure that our partners can provide us with a meaningful level of data interchange that allows our clients to shift operational processes for better implementation of investment strategy and more meaningful customer interactions. Let’s see if that really happens and who will lead the charge.

May 1, 2006 David Gemma No comments exist

Information Technology for the Financial Services Industry

Wallingford, CT: May 1, 2006—UNAPEN, Inc., a developer of technological solutions for the Financial Services Industry, today announced the launch of its new Information Technology (IT) offering, UNAPEN ITComplete. This new service provides new and existing customers with all of the benefits of an onsite support staff, without the associated costs. Investment Advisors have often been forced to let their IT operations upstage their concerns about their clients’ investments. With ITComplete, much-needed resources that used to be concentrated on technical operations can now be restored to focusing on their core duties and overall firm success.

UNAPEN ITComplete covers the full range of technical services necessary for smooth business operations. Combining comprehensive systems management with sophisticated on-site and remote support, UNAPEN delivers complete care for your business IT infrastructures.

Comprehensive System Monitoring
Sophisticated Antivirus and Spyware Protection
System Administration Services
Remote Maintenance
Prescheduled Site Visits
Status Reports
Help Desk

 ITComplete is among the only comprehensive systems management services sophisticated enough to handle the IT infrastructure required by firms in the Financial Services industry. Along with UNAPEN’s other products and services targeted specifically for the Financial Services vertical, ITComplete delivers through the combined knowledge and experience of our employees, who have an average of nine years in the Investment and Technology industries.

  About UNAPEN

UNAPEN, Inc. is a nationally recognized consulting and software development firm that delivers functional excellence to Asset Managers in the Financial Services Industry. Our team of Investment and Technology professionals has developed applications and solutions that enable our clients to unlock the true potential of their business. Since 1991, we have built our reputation of providing exceptional quality products, services and solutions that make our clients more competitive and successful.

Contact:
Ken Rode
UNAPEN, Inc.
ken.rode@unapen.com
(203) 269-2111

September 16, 2005 David Gemma No comments exist

  UNAPEN CEO Addresses the Managed Accounts Industry in Boston, MA on September 22, 2005

Wallingford, CT: September 16, 2005—Joseph Walker, CEO of UNAPEN, Inc.—a Connecticut-based consulting and software firm focused on the Financial Services Industry—is a moderator at the 4th Annual Managed Accounts Summit on September 22, 2005 at The State Room in Boston, MA presented by Financial Research Associates, LLC. The panel discussion is entitled “Regulatory Roundtable: Key Compliance Issues Affecting the SMA Market”. See below for schedule and details.

2:15 PM, Thursday, September 22, 2005
Regulatory Roundtable: Key Compliance Issues Affecting the SMA Market

What are the SEC focus areas affecting the SMA industry?
What do they look for in an audit?
Best execution issues and the SMA issues
Suitability issues and “know your client”: Who is responsible?
What are the compliance issues that arise when outsourcing back office functions?

Moderator:
Joseph A. Walker, Managing Director & CEO
UNAPEN, Inc.

Panelists:
Michael S. Caccese, Partner
Kirkpatrick & Lockhart Nicholson Graham LP

Margaret Sheehan, Partner
Alston & Bird LLP

Vincent J. Lepore, Senior Advisor
MMI

September 6, 2005 David Gemma No comments exist

Brian Kish from UNAPEN mobilizes a relief team for the victims of Hurricane Katrina in an extraordinary display of humanitarianism

Wallingford, CT: September 6, 2005—When Rob Harris from Connecticut Governor Jodi Rell’s office put out the call for help for the victim’s of Hurricane Katrina there were many Connecticut residents who sprang to action. Brian Kish, UNAPEN’s Vice President of Application Services was one of them. Brian has been a volunteer for the Red Cross/Salvation Army for some time now but never has he rallied the spirit of hope, compassion, and charity as he did this past weekend.

Brian Kish’s affiliation with the United Check Cashing/Major Motion Racing Team gave him access to a 52ft. trailer that is normally used to transport racecars. Originally, the governor’s office requested that the trailer, once loaded, be driven to Bradley International Airport in Hartford so the supplies could be loaded onto planes. Brian Kish went the extra mile, or rather 1500 miles. With the help of his son, some friends, professional drivers, and the National Guard, Brian loaded up the trailer with donated goods and drove non-stop to the areas most devastated by the colossal hurricane. Kish said, “I knew the need was urgent and it would take only 24 hours to get the crucial supplies to people who had been suffering for nearly a week.”

On Saturday, September 3rd, there were 95,000 pounds of supplies including toilet paper, diapers, baby food, batteries, tents, water, peanut butter, jelly, sheets, comforters, toothbrushes, and much more that were squeezed onto every available square foot of the trailer from the Hartford Armory. Even as the trailer was being loaded, generous citizens were still bringing their donations—loading them directly from their cars into the stuffed trailer. Others, such as Joan Walker, the CFO of UNAPEN, gave financial donations to help with the huge cost of gas to transport the relief.

At about 9:00 AM on Monday, the relief team rolled into the town of Bayou La Batre, one of Alabama’s hardest hit areas. Floodwaters following Katrina reached 11 feet in some places in southern Alabama, while about 718,000 homes and businesses in Mobile were left without power for days. Kish and the other volunteers along with military personnel unloaded the aid at an abandoned farm turned makeshift relief center where victims of the hurricane lined up all day to get the items they most needed. Before Kish’s crew arrived, the only items being handed out were MRE’s and ice.

Exhausted and exhilarated from three days of loading, driving, and unloading, Kish and his companions were offered a place to stay from one of the volunteers that they met in Bayou La Batre. On Tuesday morning, they began the long trek back to Connecticut. Kish’s ability to corral the resources and manpower was a big part of this operation. However, his “get up go” attitude, his willingness to help others and use every muscle in his body, his sacrifice of time, sweat, and energy are what really make a difference.

September 29, 2004 David Gemma No comments exist

This Year – Managed Account Solutions: New Standards for the Next Generation October 20-21, 2004 Roosevelt Hotel, NY, NY

Shelton, CT: September 29, 2004—Senior executives from money managers, sponsor firms, and solution vendors are gathering at in NYC Oct 20-21, 2004 for the annual Fall MMI conference. UNAPEN, Inc. will be presenting a suite of products and services that address the areas that are essential to success in the SMA market:

Distribution Channel Management
Sales Tracking
Relationship Management

This year’s Managed Account Solutions conference will address the following:

Operating economics of SMA’s
The impact of evolving platforms on managers and sponsors
The future role of UMA’s and Alternative investments

Below is a summary of the sessions, go to http://mminst.org/ for details.

Day One, Wednesday Oct 20, 2004

1:30pm — State of the Separately Managed Account Industry
2:30pm — Improving the Profitability of Managed Account Businesses
3:30pm(1) — Unified Managed Accounts – How much of an innovation are they?
3:30pm(2) — The Role of Alternative Investments – What should you expect?
4:30pm — The Operational Impact of New Products: A sponsor and manager perspective

Day Two, Thursday Oct 21, 2004

9:30am — The Evolution of Sponsor Platforms
11am — Best in Class Operating Models for Managers
1:30pm(1) — The Operational Fallout of Legal & Regulatory Change
1:30pm(2) — Implementing AIMR/Gold GIPS Standards
3:00pm — General Session: The Client Experience, Reinvented